Job Purpose and Impact

• The Professional, Application Development job maintains, integrates and implements software applications within the organization. With limited supervision, this job performs moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.

Key Accountabilities

• Good experience on end-to-end implementation lifecycle of one or more modules on platform (ITSM/HSRD/SPO/ITOM/ITAM/SPM etc)
• Show a strong willingness to learn and explore new technologies, including AI-enabled tools.
• Ability to transform business requirements into technical implementation with Platform friendly OOB solutions
• Participate in Agile team activities, contribute to assigned user stories, and help deliver quality work on time.
• Good troubleshooting skills for configuration issues and build scalable and robust solutions.
• APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending improvements to standard and moderately complex application support processes and procedures.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases.
• USER COMMUNICATION & SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs.
• APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
• INCIDENT & REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests.
• VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates contracts..

Qualifications

• Minimum requirement of 5 years of relevant work experience. Typically reflects 8 years or more of relevant experience.
• Experience in implementation projects and knowledge of database/scripting/application configurations/Workspaces/Integrations
• Understanding of ITSM process in for Incident/Change/Problem management