Job Purpose and Impact

The Manager I, Cyber Engineering & Technology Operations will lead a cross-skilled team of cyber engineers and will be responsible for reliability, availability, performance, operational excellence, and lifecycle management of enterprise security platforms across Endpoint, Infrastructure, Mobile, Cloud, Network and Data security technologies. This manager will ensure uptime, measurable service quality, global stakeholder engagement, and 24x7 support alignment, partnering closely with US-based Platform and Infrastructure Engineering teams.

Key Accountabilities

• CYBERSECURITY TECHNOLOGIES: Leads the design, implementation, administration and improvement of cybersecurity technologies, including endpoint detection and response, cloud infrastructure controls and network protections, and guides appropriate implementation, transparent communication and enforcement of policies and standards.
• TECHNOLOGY MANAGEMENT: Oversees endpoint detection and response, cloud infrastructure controls, wide area network, partner gateways, interconnect protections, operations technologies, internet of things security, email, collaboration tools, and office applications, leading assessment and preparation for potential risks, finding systemic compliance gaps and root cause resolution, and proposing improvement options, including cost benefit analysis.
• CO-CREATION WITH IT OPERATIONS, Global Networks and Cloud Operations: Fosters  collaboration with internal cross functional teams on shared infrastructure initiatives to improve cybersecurity measures.
• Reliability and Operations Leadership: Own availability, uptime, SLOs/SLAs and operational health of security platforms, establish reliability engineering standards and ensure platform scalability across global deployments.
• CYBERSECURITY FRAMEWORKS: Leads implementing and operating, and partners to establish cybersecurity protective technology frameworks to safeguard enterprise systems and networks.
• SECURITY POLICIES: Leads the analysis and establishment of security policy in compliance with industry standards.
• INCIDENT RESPONSE: Reviews and guides incident response, disaster recovery, and business continuity planning to mitigate risks and maintain operational resilience.
• COLLABORATION: Cultivates collaboration with cybersecurity peers, data privacy partners, external experts, industry consortia, and other internal and external teams to ensure cybersecurity protective technologies are effective and efficient and business objectives are delivered.
• TEAM MANAGEMENT: Manages team members to achieve the organization’s goals, by allocating resources, ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• Minimum requirement of 6 years of relevant work experience. Typically reflects 13-15 years or more of relevant experience.

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