Manager - Mixed Methods UX Research

What User Experience Design contributes to Cardinal Health

Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

User Experience Design creates intuitive digital interfaces that meet business objectives, make it easy for a user and/or customer to accomplish their intended task(s) and deliver a high-level of customer satisfaction when engaging with the company online. We are seeking a passionate and seasoned UX Mixed Methods UX Research Manager to join the Cardinal Health Pharma ecommerce team. In this role, you will lead and manage a team of UX Researchers and conduct and synthesize high-quality mixed-methods research. You will leverage multiple data sources, including web analytics, to triangulate usability issues and inform hypotheses for future studies.

Responsibilities:

• Lead and Manage Research Team:
  • Oversee the day-to-day operations of the UX Research team, including resource allocation and project prioritization.
  • Mentor and guide team members in research methodologies and best practices, especially for quantitative and mixed-methods research.
  • Foster a collaborative and supportive team environment that encourages innovation and creativity.
• Conduct and Deliver High-Quality Research:
  • Design and execute a wide range of research across quantitative and qualitative methodologies.
  • Leverage web analytics data to triangulate usability issues and inform research hypotheses.
  • Analyze and synthesize research findings to generate actionable insights and recommendations.
  • Communicate research findings effectively to stakeholders across all levels of the organization using clear and concise presentations and reports.
• Advocate for the User:
  • Champion the voice of the user throughout the product development lifecycle.
  • Build strong relationships with product managers, designers, engineers, and other stakeholders.
  • Influence product strategy and decision-making based on user research findings.

Qualifications

• Master's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field preferred.
• 5+ years of experience in UX Research with a strong focus on mixed methods research preferred.
• 3+ years of experience leading and managing a team of UX Researchers preferred.
• Expertise in a wide range of UX research methodologies, including qualitative and quantitative methods preferred.
• Strong analytical and problem-solving skills preferred.
• Excellent communication, presentation, and interpersonal skills preferred.
• Ability to work independently and as part of a cross-functional team preferred.
• Proficiency in data analysis tools and software (e.g., R, Python, SPSS, Qualtrics) preferred.
• Experience with web analytics platforms (Adobe Analytics preferred).
• Strong project management and organizational skills preferred.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Anticipated salary range: $121,600 - $173,700

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 05/14/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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