Sr. Application Advisor (Cupid, OpTime, Radiant, Anesthesia, Lumens)

Location: Remote (United States)

Department: Delivery

Your Role

As an Epic Application Advisor or Epic Senior Application Advisor, you’ll play a key role in implementing, optimizing, and supporting Epic EHR solutions for our clients. You’ll work in a highly collaborative, team-based environment—while mentoring others, supporting critical initiatives, and helping clients thrive.

• Must be already certified in at least one out of the five applications: Cupid, OpTime, Radiant, Anesthesia, Lumens

What You’ll Do

• Lead the strategic planning and execution of high-priority projects, ensuring alignment across Cardamom teams, Epic teams, and client stakeholders.
• Provide expert-level guidance to internal and external teams, leveraging deep Epic knowledge to enhance system performance and user satisfaction.
• Conduct system analysis, design, and build activities, delivering comprehensive solutions and clear specifications.
• Troubleshoot complex technical issues, identify root causes, and implement long-term corrective actions.
• Develop and maintain documentation, including workflows, configurations, build specs, and training materials.
• Establish internal documentation standards, knowledge bases, and best-practice guides to support team learning and consistency.
• Oversee change control processes, migration of build, and compliance with organizational standards.
• Lead or support ad hoc projects and internal initiatives, documenting outcomes and lessons learned.
• Monitor and meet Service Level Agreements (SLAs), identifying trends and opportunities for improvement.
• Facilitate effective communication between leadership, cross-functional teams, and end users, ensuring clear documentation of decisions and action items.

What We’re Looking For

Senior Application Advisor

• Epic certification(s) with deep expertise in at least one Epic module; experience with multiple modules preferred.
• 5+ years of hands-on Epic application support, build, implementation, or training experience.
• Demonstrated success leading complex projects, managing escalations, and mentoring analysts.
• Advanced understanding of ITIL processes and service management best practices.
• Proven ability to drive system optimization and align IT solutions with business goals.
• Availability for on-call rotations and experience handling critical after-hours issues.

Application Advisor (Analyst)

• Epic certification in at least one out of the five applications: Cupid, OpTime, Radiant, Anesthesia, Lumens)
• Experience supporting Epic build, workflows, or implementation within a healthcare environment.
• Strong troubleshooting skills, attention to detail, and willingness to learn and grow.
• Ability to work collaboratively and communicate clearly with technical teams and end users.

What We Offer

To learn more about Cardamom’s culture, benefits, and the employee experience, visit our Careers page on our website.

About the Company

About Cardamom

The next evolution of healthcare requires flexible, agile teams to deliver high-tech, results-based solutions and support. Our team is here to help our customers tackle the initiatives and challenges on their organizational roadmap, and give clinicians, operational teams, and researchers access to the data they need to take care of their patients and improve health outcomes.

Cardamom is cultivating a multidisciplinary team of exceptional individuals with diverse skills and experiences in healthcare — data, analytics, AI, and EHR application experts. We are also passionate about growing the careers of those who may have little or no experience in these fields when the opportunity arises. Our team of data scientists, machine learning engineers, revenue cycle professionals, and certified application specialists would love for you to join us.