Sr. Director, Chief of Staff - ITE Program Operations

Center 2 (19050), United States of America, McLean, Virginia

Sr. Director, Chief of Staff - ITE Program Operations

Capital One is committed to investing in international markets to broaden our access to high quality tech talent. Our multi-year goal is to grow Capital One’s international talent footprint to be 5000+ people by 2030. This longer term goal is both ambitious and critical to the continued growth and success of meeting the talent needs of Capital One. 

Our immediate areas of focus are on launching our new Mexico City location, scaling India in alignment with our growth strategy, and analyzing options to expand our existing footprint in India and Canada. In two years we’ve made meaningful progress to establish the foundations for this ambitious agenda. 

General Responsibilities:

As a Sr. Director, Program Operations Lead, you’ll establish and lead the central tower for ITE operations (command center) for our global talent expansion program. This will include maturing the operating structure of the team in support of the entire Tech organization. You will apply ruthless process rigor to ensure we are well managed in how we operate. Operational excellence in program and project management is the key to success in this transformational program driving innovation in how we invest in talent, optimizing operational efficiencies and fueling Capital One’s future.

Obsessing over the program experience and operating efficiencies should be in your DNA, along with a visionary operations mindset, and exceptional well managed judgment. You will provide critical leverage in overseeing key processes to ensure delivery, and effective communication across stakeholders. You will chart the course for scaling these processes and functions and need to possess a strong intellect, and have a proven track record of influencing with excellent verbal and written communication skills working with a senior executive management team.

• Serve as chief of staff to ITE AE, supporting all associate and executive engagements and leading management routines

• Develop short and long term success measures to govern performance and effectiveness of program

• Define strategy for change management and deliver against strategies

• Drive process rigor in the program operations

• Oversee budget and financial performance to business case and annual expectations

• Lead and deliver the most critical operating processes to scale and establish operational efficiency 

• Design program structures for effective oversight of projects

• Build and lead a team of high performing associates to deliver highly effective development and delivery of our workforce geostrategy

• Ensure processes are operating at the pace of the program to ensure effective and timely decisioning, impediment mitigation and stakeholder communications.

• Lead relevant risk and audit activities for the program, ensuring the program is well managed at all times

• Partnering cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive program operating outcomes

• Apply strong communication skills to influence program operating efficiencies and effectiveness

• Regularly and systematically use data to uncover opportunities, track process performance, and influence decision making

• Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts

The candidate will demonstrate a proven track record of:

• Strong business judgment, leadership, and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to the program

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Operational excellence: Proven track record of excellent program management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Clear results orientation: Display an intense focus on achieving both short and long term goals and be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. 

• Proven ability to build strong, trusted relationships and operate in an influential manner across teams to assist in driving the business agenda

• Be a collaborative team player

• Highly motivated individual that can work autonomously and can independently take initiative  

• Ability to navigate ambiguous situations and bring clarity to problem solving

Basic Qualifications:

• Bachelor’s Degree 

• At least 10 years of Process, Project, or Program Management experience

• At least 5 years of People Management experience

Preferred Qualifications:

• Master's Degree or MBA

• 11+ years of Process, Project, or Program Management experience

• 7+ years of People Management experience

• 3+ years of Operations experience

• 3+ years of Chief of Staff experience

• 2+ years of Change Management experience

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).