Senior Associate Project Manager - Frontline, Advocacy, (FAST) Team - Hybrid

Center 2 (19050), United States of America, McLean, Virginia

Senior Associate Project Manager - Frontline, Advocacy, (FAST) Team - Hybrid

 

As a Sr. Project Manager on the FAST Team, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to deliver results that will have a lasting impact. The C&O FAST Team is committed to supporting high performing, scalable and well managed operations within the Branch and Cafe ecosystem. The Team is passionate about creating and managing a sustainable infrastructure, and removing impediments so our frontline can deliver an amazing digital and on-site experience for our Customers.

The desired skill set for the ideal candidate includes:

• You’re able to thrive in juggling tasks while delivering great results. There’s always something going on and when there’s not, you can find something else to do. We’re looking not only for someone that can tackle what we can see – we need someone with the foresight to peek around corners and come up with new ideas to stop problems before they start. We are inherently entrepreneurial which means we are never without multiple processes to manage.

• You’re able to communicate and translate language across different audiences. We work with varying levels of leadership, responsibilities, departments, and industries. It’s imperative you know your audience and can wear many conversational hats.

• You’re digitally savvy. You know more than copy and paste keyboard shortcuts.

• You’re a team player with a strong work ethic. We balance our workloads and have a great time with each other, however we have lofty goals that can’t tell time. “That’s not my job” is not in our vocabulary. We are always in each other's corner. We strive for a delicate balance of play, purpose and home-life fulfillment.

• You plan ahead. We want you to be able to see what’s coming our way while being flexible and adaptive. We only look backwards to learn; otherwise we are looking to the future. Our decisions are rooted in strategic analysis with a flavor for innovation.

Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.

 

General Responsibilities:

As a Sr. Project Manager on the FAST, you will: 

• Project and process management support for a designate Branch Market 

• Act as liaison between the frontline Branch and Cafe Teams, Regional Operations Directors and supporting business partners.

• Identifies ways to improve and streamline critical business processes

• Ongoing maintenance and updates of process and procedures

• Partnering cross-functionally to provide strategic and tactical thought partnership to effectively drive project delivery.

• Drive projects based on defined priorities; ensure scope of deliverables and timelines are met; identify risks and issues and mitigate and /or escalate as needed.

• Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.

• Exhibit outstanding influencing skills to effectively drive process/program efforts.

• Drives issue resolution through influencing partners based on problems that emerge in the Branch and Cafe Markets. 

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.

 

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 1 year of experience in a process or project management role

Preferred Qualifications:

• Bachelor's Degree or Military Experience 

• At least 3 years of Process Management experience

• PMP, Agile or Six Sigma certification

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $99,500 - $113,600 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).