Director, Test Lead - US Card Compliance

West Creek 3 (12073), United States of America, Richmond, Virginia

Director, Test Lead - US Card Compliance

The US Card Compliance/Enterprise SCRA Testing Director oversees leadership of a large team of compliance professionals who conduct second-line independent transaction testing and control testing for the purpose of assessing the business’ adherence to regulatory requirements and validating that processes and controls are designed effectively to sufficiently mitigate risk and are operating as intended. The ideal candidate will cultivate a collaborative, iterative environment that prioritizes seeking new and innovative ways to leverage data and emerging technologies, combined with a deep understanding of consumer regulatory requirements, to identify issues and reveal new insights to further US Card’s well-managed efforts.  The Test Lead will be at the forefront of a major transformation within second-line testing’s drive towards increased automation. The preferred candidate will possess a unique vision for the implementation of an innovative testing program, a strong understanding of technology, business database sources, analytical and stratification techniques, industry best practices, test strategy, and excel at working with cross-functional teams to execute on department goals, and influence stakeholders to ensure US Card/ESCRA testing priorities and deadlines are met.

                                                                                                                                                                                                  

The Test Lead will support Card testing team by:

• Providing guidance on development of the annual test plan (i.e., “calendaring”)

• Communicating changes in testing procedure, including schedule changes

• Ensuring that testing results are executed timely, technically accurate, and communicated clearly and succinctly

• Reviewing work of the testing team

• Building and maintaining strong relationships with business partners, Compliance advisors, and Compliance’s Analysis & Innovation team, as well as across other Compliance testing teams

• Demonstrating strong problem-solving skills

• Demonstrating strong written and verbal communication skills

• Demonstrating strong negotiation and leadership skills

• Exhibiting the ability to influence stakeholders 

• Removing roadblocks and barriers for team in order to ensure effective administration of the testing program

Responsibilities:

• Lead in the development of automated and innovative second-line testing

• Manage and develop a team of compliance testers that handle independent transactional and control testing

• Develop testing calendars that optimize for risk (i.e., covering areas assessed to present the greatest risk, as well as areas of emerging risk), timing (i.e., balancing  team and business workloads, audit and exam calendars), and flexibility (i.e., enabling adjustments to address changing needs).

• Manage staffing assignments to ensure effective and timely completion of testing commitments 

• Oversee the development of test plans, creating a culture of continuous validation and improvement of test design

• Evaluate and manage processes to ensure team delivers quality results 

• Manage to testing schedules to ensure they are completed in appropriate timeframe

• Identify the need for improved data sourcing and partner with the business and Analysis & Innovation to develop improved data sourcing

• Partner with the Data Analytics team to ensure adequate support for data sourcing

• Amend testing calendar as needed

• Analyze test results and create reports that are clear and succinct and maximize utility for the Card President and Card Leadership Team to ensure visibility and drive any needed improvements 

• Establish and maintain strong relationships with Compliance Advisors, Risk Office, and Business Areas

• Engage with subject matter experts as needed to determine adherence to test procedures

• Provide updates on testing status as needed

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 7 years of experience in risk management, compliance or audit

• At least 3 years of people management experience

Preferred Qualifications: 

• At least 10 years of experience in risk management, compliance, compliance testing, first line testing, automated testing, or audit 

• At least 5 years of financial services consumer compliance monitoring experience

• At least 5 years of people management experience 

• Certified Regulatory Compliance Manager (CRCM) accreditation 

• Familiar with open source/digital technologies to mine complex, voluminous, and different varieties of data sources and platforms

• Familiar with building data solutions, tools, and capabilities to enable self-service frameworks testing

• Demonstrated ability to explore and quickly grasp new technologies to drive varied initiatives

• Evaluate data management, data quality and data access processes for gaps, inefficiencies, and opportunities; provide recommendations for improvement

• Drive an understanding and adherence to the principles of data quality management, including metadata, lineage, and business definitions

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).