Director, Process Management- Financial Services Command Center Lead

Plano Town Center (31064), United States of America, Plano, Texas

Director, Process Management- Financial Services Command Center Lead

As a Director of Process Management, you will be an integral part of the FS Command Center which keeps the heart of FS beating strongly. Our vision is to give our President the maximum leverage that he needs to run the division. We design and execute divisional governance, ensure work is appropriately prioritized and executed, cascade key information to the division, and assess and recognize the results driven by experiences. Above all, we obsess about execution and delivering with heart. 

The Director of Process Management is part of the FS Finance, Strategy & Partnership Command Center team. Each member, including you, has responsibility for building and executing designated processes within the command center, and also has direct client management responsibility for our FS Finance, Strategy and Partnerships teams.

Responsibilities of this role include:

• Understand client strategy. Keep synched with FS Finance for items relevant to your client; perhaps assist with scheduling/agenda/actions

• Analyze SLT scorecard; notice trends and areas of opportunity to highlight or escalate. Ensure timely certification of scorecard metrics on a monthly basis.

• Understand experience roadmaps and highlight areas not meeting the mark. Facilitate recurring roadmap reviews and ensure proper tagging and updates

• Ensure short and long term action cycles are done to level of Sanjiv expectation

• Give early-warning “smoke alarm” signals to FSCC lead for further problem solving and escalation

• Identify required functionality within FSCC tools and escalate request appropriately to drive valuable enhancements

• Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results.

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments, and to ensure effective and helpful flow of information to and from your clients and the division.
   

This role will partner closely with the FS Finance team to create and support an incredibly well managed financial infrastructure, including process documentation and compliance, working closely in partnership with the FS CFO to create transparency and clear reviews and oversight. The individual will have the opportunity to learn many of our critical finance processes, advising the team on all SLQ2CQ frameworks, control structure, procedures and policy compliance.

We are seeking industry leading process improvement professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment, and possess/grow strong knowledge of wide parts of the division’s businesses are essential to succeeding in this role. This will require the individual to be comfortable influencing without authority in order to build strong relationships, and exercise the right judgment for which results are most important to the division.

Basic Qualifications:

• Bachelors Degree OR military experience

• At least 5 years of Process Management experience OR at least 5 years of Project Management experience

• At least 3 years of People Management experience

Preferred Qualifications:

• Masters Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)

• 5+  years of experience in People Management

• Background in financial planning and analysis

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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