Senior QA & Outcome Testing Manager

Location: Cardiff

Department: Customer Operations

We’re Capital on Tap 👋

💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

📍 Cardiff | 🏢 Hybrid - 3 days per week in the office 

What You’ll Be Doing 🗃️

• Lead QA and Outcome testing - designing and overseeing robust test programs that evaluate quality, compliance and accuracy.
• Ensure all Assurance activities align with FCA standards, particularly around Consumer Duty and operational resilience.
• Provide the raw data and technical findings that allow the team to conduct deep-dive Root Cause Analysis.
• Manage, mentor and develop people in the team, with a focus on attention to detail and technical excellence.
• Translate technical assurance findings into clear risk assessments for senior management.
• Continuously refine the assurance framework to adapt to new product launches, feature updates, and evolving regulatory landscapes.

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Experience in Insights or Assurance: Proven experience in a Customer Insights, Root Cause Analysis, or Quality Assurance / Outcome Testing management role.
• Leadership Skills: Experience supporting or mentoring Team Leads, with the ability to guide teams through complex problem-solving methodologies.
• Regulatory Fluency: A deep understanding of the FCA Handbook and the ability to apply regulatory requirements to practical business processes.
• AI & Automation Literacy: Interest in evolving assurance frameworks for AI-powered testing, ensuring they remain compliant and unbiased, whilst maintaining efficiency, scalability and flexibility.

Interview Process 🤝

• Stage 1: 30 minute call with a Talent Partner
• Stage 2: 60 minute interview with Head of Customer Insights (virtual or in person)
• Stage 3: 60 minute interview with other senior stakeholders - looking at how you would work with them (virtual or in person)

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Useful Info
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📧Email [email protected] if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)