Product Operations Manager

Team: Self Service + Loyalty

Location: Warsaw, Mazowieckie, Poland, Limassol, Cyprus, Sofia City, Bulgaria

Commitment: Hybrid

Workplace Type: hybrid

Responsibilities:

• Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation.
• Coordinate with card scheme/issuing partner (payment provider).
• Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes.
• Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution.
• Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation.
• Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops.
• Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams.
• Identify and implement process improvements that enhance delivery speed, quality, and scalability.
• Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision.

Requirements:

• Degree in STEM or other quantitative fields.
• Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.).
• Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments).
• Experience working with card schemes (Visa, Mastercard).
• Ability to solve complex problems independently.
• Deep empathy for customers and commitment to user-centred design without compromise.
• Strong stakeholder management and communication skills, capable of influencing across functions.
• Data-driven mindset, able to turn insights into actionable improvements.
• Strong ownership mentality – proactive, accountable, and execution-focused approach.

Nice to have:

• Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment.
• Experience with compliance regulations for card products (onboarding, notifications, restrictions).
• Experience with fraud monitoring for card transactions.