FBS - Program Manager

Location: Brazil, Mexico

Workplace: remote

Description

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

About the Role

The HR Program Manager – FBS is a highly visible role at the center of Farmers Business Services' growth and international expansion journey. Reporting directly to the Global Talent Strategy & FBS Director, this position serves as the critical link between strategy and execution—transforming ambitious business and people objectives into structured programs, scalable processes, and measurable outcomes.

This role is ideal for someone who thrives in dynamic environments, enjoys bringing clarity to ambiguity, and excels at coordinating complex initiatives across multiple countries and functions. From supporting geographic expansion and workforce growth to improving employee integration and HR operations, the HR Program Manager will play a key role in shaping the future of FBS as it continues to scale globally.

What You'll Do

• Drive the execution of FBS strategic growth initiatives by managing project plans, timelines, milestones, and stakeholder alignment.
• Coordinate cross-functional programs across HR, Talent Acquisition, Operations, Finance, and Legal to ensure successful delivery of business priorities.
• Partner with FBS and Farmers HR teams to improve operational processes, employee experience, and organizational effectiveness across multiple countries.
• Monitor key workforce metrics and provide insights, reporting, and recommendations to support data-driven decision making.
• Lead HR process improvement and change management initiatives, ensuring scalable solutions and sustainable outcomes.
• Support onboarding, talent integration, and employee transition programs that help FBS employees successfully connect and grow within the broader Farmers organization.
• Identify risks, remove obstacles, and proactively drive progress on high-priority programs and initiatives

Requirements

Required Qualifications

• 4+ years of experience in Human Resources, People Operations, HR Program Management, Project Management, or a related function.
• Proven ability to manage multiple projects and workstreams simultaneously while maintaining strong organization and attention to detail.
• Experience supporting or coordinating international HR operations and multi-country workforce initiatives.
• Strong project management capabilities, including planning, execution, stakeholder coordination, risk management, and progress tracking.
• Excellent written and verbal English communication skills with the ability to create executive-level presentations, reports, and business documentation.
• Self-directed and highly adaptable professional who can navigate changing priorities and evolving business needs.
• Strong analytical and problem-solving skills with the ability to leverage data to support decision-making and continuous improvement.

Preferred Qualifications

• Experience supporting Global Business Services (GBS), shared services, or international business operations.
• Bachelor's degree.
• Experience with HRIS platforms such as Workday, SAP SuccessFactors, BambooHR, or similar systems.
• Project Management certification (PMP, CAPM, or equivalent).

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

By applying for this position, candidates acknowledge and agree that:

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.

• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.

• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.