FBS Platform Enablement Engineer (Telephony Experience)
Location: Mexico, Brazil
Department: Support Functions
Workplace: remote
Employment Type: full
Description
FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
Requirements
- Serves as a strategic partner to business and technology teams, enabling successful adoption, optimization, and governance of enterprise platforms and cloud services.
- This role blends technical platform expertise with strong business acumen to translate business needs into scalable platform solutions, ensure effective onboarding, drive best-practice usage, and support continuous improvement of platform capabilities.
- The specialist fosters strong relationships across business units, architects, and product teams to accelerate value realization, enhance user experience, and support strategic transformation initiatives.
- Primarily support Voice / Telephony Initiatives across Enterprise Platform Services.
Benefits
Benefits:
This position comes with a competitive compensation and benefits package.
- A competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Flexible work arrangements (remote and/or office-based).
- You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
- Private Health Insurance.
- Paid Time Off.
- Training & Development opportunities in partnership with renowned companies.
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