Systems Engineer - AI Solutions

Company Description

Job Description

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work
Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. This role is encouraged to be on a hybrid setup so we've created an environment that truly empowers you to thrive.

What you’d be doing in this role
In this role, you’ll be the driving force behind AI tool enablement at Canva, helping Canvanauts confidently navigate and embrace our growing suite of AI platforms. You’ll play a hands-on role in supporting internal tools like ChatGPT Enterprise, Claude, Gemini and Glean — blending technical know-how with user-focused problem-solving. Whether it’s resolving issues, streamlining processes, or shaping new solutions, you’ll be at the heart of empowering teams to get the right AI support, at the right time, in the right way.

At the moment, this role is focused on:

• Administering and supporting Canva’s internal AI platforms like ChatGPT Enterprise, Claude, Gemini, and Glean
• Providing day-to-day technical support and troubleshooting user issues across AI tools
• Collaborating with security, privacy, legal, and learning teams to support responsible AI enablement
• Monitoring tool usage and gathering feedback to inform improvements and share successful use cases
• Supporting the design and implementation of automation and AI-driven solutions
• Helping identify user requirements and contributing to solution development projects
• Staying updated on product features, evaluating use, and proposing enhancements
• Maintaining clear, user-friendly documentation to enable self-service and boost adoption

You’re probably a match if:

• You’ve got hands-on experience with AI tools and systems, and a natural curiosity for emerging tech
• You’re customer-focused, and love helping people get the most out of technology
• You’re a great communicator who can explain complex tech simply and clearly
• You have prior experience in systems administration and enjoy solving technical puzzles
• You love creating documentation and resources that empower people to learn
• You’re a collaborator who thrives in cross-functional environments
• You understand the importance of governance, compliance, and responsible tech use
• You’re excited to grow your expertise in the rapidly evolving field of enterprise AI

About the team
The Internal AI Solutions team sits within the Technology Experience group in our IT Supergroup. Our mission is to enable every Canvanaut to harness the full potential of AI tools, and we do this by supporting and evolving our internal AI assistant platforms like Glean, ChatGPT Enterprise, Claude and Gemini. It’s a highly collaborative and rapidly growing team where every day presents opportunities to shape how AI is adopted across Canva.

What’s in it for you?
Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages – we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and support you personally

Check out lifeatcanva.com for more info.

Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva, so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you!
Please note that interviews are conducted virtually.

Qualifications

Additional Information