Senior Frontend Engineer - User Help Experience

Company Description

Job Description

• Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Building efficient and reusable front end abstractions and systems
• Working closely with stakeholders and designers to create world-class support experiences
• Collaborating within and across teams to create wholistic solutions
• Identifying and improving practices and methodologies for front end engineering
• Finding opportunities for cross-team collaboration to work on new ideas and improvements
• Empowering and mentoring other engineers

You’ll be taking ownership of a domain that is rapidly growing in scale, that captures customer’s feedback, harnesses user research, create and share insights with teams across Canva and close the loop with users when their issues have been solved.

You will also work closely with other team members building solutions that help users get back to designing quickly by self solving their issues and, if needed, handing then over to support agents smoothly.

You will get hands-on experience writing reusable code and technical documentation to build intuitive user and staff facing experiences.

You will lead and contribute to projects, discover opportunities and drive experiments. This is an exciting opportunity for an experienced engineer who knows how to both communicate well and design systems and components that balance simplicity and flexibility.

You're probably a match if

• You're at home working in our core technology environment - HTML, CSS, JavaScript, TypeScript, React, MobX (or other state management libraries) and back end technology (e.g. Node or Java)
• You have the ability to write performant, reusable code for UI components, including appropriate testing
• You enjoy working collaboratively with team members, communicating effectively, and taking ownership of projects and outcomes
• You’ve perfected the balance between big-picture thinking and nailing the details
• You're excited by the opportunity to contribute to a rapidly growing and critical function of Canva and connect with improving the help experience for millions of people around the world

About the team

The User Help Experience group want your help to empower every user to instantly solve their issue or answer their question as we scale our way to support 1 billion users. The Support Profile & Pathways team delivers an exceptional customer experience by building innovative self-help tools, creating streamlined user experiences, developing scalable systems, capturing and sharing customer insights, and working closely with the AI Assistant and Help Center teams. Come and join us if you enjoy:

• Continuously experimenting with and deploying AI technologies to address user problems effectively
• Creating innovative and enjoyable experiences that help large numbers of users solve problems and get back to designing as quickly as possible
• A positive, supportive culture where team members are keen to lean in, collaborate, and celebrate success together

Collaborating closely with peers across disciples including data, ML/AI, product and design to problem solve and iteratively improve experiences.

But don't just take our word for it, check out what Software Engineer - Abbie Wade has to say about working in Engineering at Canva -

"The challenges that I am solving do not have a known solution, which means I get to create and innovate each day."

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What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.

Qualifications

Additional Information