Senior Backend Engineer - Support Enablement

Company Description

Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work – we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA – and we like to think that’s part of the fun! So this will give you a flavour of the type of things you’ll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Building services, tools and frameworks that help rapidly and effectively solve user issues across multiple domains
• Collaborating with stakeholders and designers to create world-class support experiences
• Partnering across teams to build holistic technical solutions
• Improving engineering practices and backend methodologies
• Spotting opportunities for cross-team collaboration on innovative projects
• Empowering and mentoring engineers within the team

You’re probably a match if

• You have 5+ years’ experience building distributed systems and backend services in Java
• You’re a strong backend engineer who thrives on solving complex problems
• You bring a disciplined, high-quality approach to coding and peer review
• You’re a proactive communicator and enjoy collaborating with cross-functional teams
• You combine big-picture thinking with a keen eye for detail
• You’re motivated to improve the support experience for millions of users
• (Bonus!) You have experience integrating AI/LLM tools or working closely with operational teams to deliver impact

About the team

The Specialist Platform and Experience (SPXP) team sits within Global User Voice Enablement, part of the User Voice supergroup. We're on a mission to build secure, scalable, and delightful tools for our support specialists. Our work directly helps Canva scale to support 1 billion users without increasing specialist headcount – and we’re proud to contribute to that crazy big goal.
We partner deeply with internal support teams, use AI and automation to reduce human intervention, and continuously improve how we help our community.

What’s in it for you?

Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:
• Equity packages – we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you!

Please note that interviews are conducted virtually.

Qualifications

Additional Information