Staff AI Voice Product Manager

Team: Product

Location: New York, NY

Commitment: Full Time

Workplace Type: hybrid

Responsibilities

Contribute to the strategy and roadmap for AI Voice — setting the vision for how Canary's conversational AI handles guest interactions at scale, and making the calls on what ships and when.
Proactively surface gaps in AI accuracy, resolution rates, and system performance before customers escalate them, and turn those findings into a prioritized plan.
Stay directly connected to enterprise hotel clients and internal stakeholders to translate real operational pain points — staffing constraints, call volume spikes, multilingual guests — into product improvements.
Partner with Engineering, AI/ML, and Infrastructure to champion a platform-first approach: high availability, low latency, and the ability to scale across thousands of properties.
Define and track the KPIs that actually matter — resolution rate, accuracy, latency, containment — and use that data to drive decisions, not just report them.
Bring engineering, sales, and customer success into alignment around shared goals, especially as new AI capabilities move from development into enterprise rollout.

Qualifications

7+ years in product management, with a track record of shipping and scaling AI or conversational AI products in an enterprise SaaS environment.
Real technical depth in conversational AI — LLMs, NLP, dialog management, and the infrastructure underneath — enough to lead conversations with engineers and make smart build vs. buy calls.
A track record of driving alignment across engineering, data science, and commercial teams without direct authority.
The ability to connect AI performance to business outcomes.
Experience staying close to enterprise customers and clear examples of how that changed what you built.

Compensation

Target cash compensation ranges from $250,000 - $300,000, including a fixed annual salary and a performance-based bonus paid quarterly.

This role also includes a stock option grant, subject to board approval.

Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.