Senior AI Voice Product Manager

Team: Product

Location: New York, NY

Commitment: Full Time

Workplace Type: hybrid

Responsibilities

Execute the roadmap for AI Voice — translating customer needs and business priorities into a clear plan for what ships and when.
Monitor AI accuracy, resolution rates, and system performance, and surface actionable improvements before customers feel the impact.
Engage directly with hotel clients and internal stakeholders to understand operational pain points — staffing constraints, call volume spikes, multilingual guests — and turn them into product requirements.
Collaborate with Engineering, AI/ML, and Infrastructure to help prioritize platform investments around reliability, latency, and scale.
Track the KPIs that matter — resolution rate, accuracy, latency, containment — and use that data to inform prioritization and communicate progress.
Work cross-functionally with engineering, sales, and customer success to keep teams aligned as new AI capabilities move from development into rollout.

Qualifications

5+ years in product management, with experience shipping AI, conversational AI, or technically complex SaaS products.
Enough technical fluency in conversational AI — LLMs, NLP, dialog management — to collaborate effectively with engineers and ask the right questions.
Strong analytical skills and comfort connecting product metrics to customer and business outcomes.
Experience working directly with customers and incorporating their feedback into what you build.
Ability to work cross-functionally and keep teams aligned without direct authority.

Compensation

Target cash compensation ranges from $160,000 - $200,000, including a fixed annual salary and a performance-based bonus paid quarterly.

This role also includes a stock option grant, subject to board approval.

Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.