Level 1 Service Desk Engineer

Location: Lisburn, United Kingdom

Department: IT

Level 1 Service Desk Engineer

Camlin’s vision is to optimise the critical infrastructure all around us by bringing revolutionary products to life for a wide range of industries, including energy and rail, and has interests in several R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

What We Offer

Our purpose is “To Engineer Better Futures.” Camlin offers its employees the opportunity to work in an environment focused on exceeding customer expectations and driving innovation within a fast growing engineering technology business.

We offer excellent opportunities for ambitious individuals to work in international locations, earn a competitive rewards package, and benefit from a wide range of incentives for success.

You will be given responsibility and opportunities to add value from day one and will be supported by experienced colleagues and mentors throughout your development.

Who Are We Looking For?

At Camlin we aim to attract the brightest and most ambitious achievers. We are looking for self motivated, career driven individuals who want to work in cross functional teams in a challenging and creative environment at our head office in Lisburn.

Level 1 Service Desk Engineer

This is an exciting opportunity for a service desk support engineer who wishes to join a dynamic IT team. This role requires an enthusiastic, well organised engineer to provide first line support to a large scale end user computing architecture focusing mainly on Microsoft based platforms within a complex distributed network.

The ideal candidate will be responsible for providing support for Microsoft Windows systems, Office 365, SharePoint, Email, Teams, Active Directory, and other applications and their integration within the wider infrastructure. The successful candidate will contribute to efforts to support both cloud based and on premise user platforms and applications.

You will work alongside a small, existing team and will be expected to bring knowledge and experience to support the growth and expansion of the company. This position is based in Lisburn but may require occasional visits to other sites and offices. Occasional travel may be required.

Responsibilities

• Troubleshooting of high availability systems (physical and cloud).

• First line response to user issues or IT service desk tickets.

• Triage and escalate tickets within the IT service desk.

• Provide problem solving and support across diverse software applications and hardware systems.

• Manage procurement of IT equipment.

• Perform technical assistance, troubleshooting, and maintenance, document findings.

• Create or update IT systems documentation and processes.

• Maintain, update, and audit data systems; document projects and produce user instructions.

What You Will Need to Succeed

• Knowledge of a wide range of computer systems, software, applications, hardware, networking, and communications.

• Awareness of current technological developments and trends.

• Strong interpersonal and communication skills with the ability to work effectively with a wide range of professionals.

• Strong organisational skills.

• Ability to troubleshoot complex IT issues and coordinate hardware, software, and network related solutions.

• Ability to deliver technical guidance and instruction to users.

• Excellent telephone manner, as some support will be provided remotely.

Benefits

• Company Pension & Life Assurance Schemes

• On site parking

• Flexible / Remote Working

• Subsidised Gym Membership

• Wellness Programmes

• Company Health Care Scheme

Our Values

• We work together
• We believe in people
• We won’t accept the ‘way it has always been done’
• We listen to learn
• We’re trying to do the right thing

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.

About the Company

About Camlin

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.🌐