Description
Messaging and Collaboration Administrator - Intermediate
Team: Integrated AFNET Operations & Services (IAFNOS 2)
Location: Langley AFB, VA
Commitment: Full-time
Workplace Type: onsite
A successful Messaging and Collaboration Administrator candidate will have:
A solid understanding of exchange services management in a hybrid on-prem and cloud environment
Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of
SMTP.
The ideal candidate will have:
Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system.
A strong troubleshooting background with the ability to assist with troubleshooting complex problems and issues with little to no supervision.
Strong mentorship skills
Key Tasks & Responsibilities
- Release of Electronically Stored Information (ESI) and Negligent Discharge of Classified Information (NDCI) information gathering and cleanup
- Managing user accounts in AD/Azure AD
- Managing Distribution lists and shared mailboxes
- Troubleshooting outlook and cloud mailbox issues
- Managing mailbox cloud licenses
- Provide troubleshooting and policy documentation to base customers
- Remedy Incident, Work Order, Task, and Change request resolution
- Operation, maintenance, and troubleshooting of O365 Cloud environment
- Working with Tier III and other Tier II support groups
- Working with Microsoft to troubleshoot system issues
- Ability to use Active Directory and Exchange tools for troubleshooting
- Using PowerShell cmdlets and scripts to manage Exchange
- Microsoft TEAMS support
- Support junior technicians and mentor them professionally
Education & Experience
- Requires a bachelor's degree or equivalent, and 2 - 4 years of related experience
- Desired experience:
- Microsoft 365 Admin Center, Microsoft Entra Identity, Exchange Admin Center, MS 365 Defender, and
- MS Purview
- Account management using Active directory on-prem and Azure cloud environments
- Troubleshooting exchange servers and cloud exchange environments to include mail flow, outlook, mailbox licensing, teams, one drive, and mailbox configuration and compliance o Microsoft TEAMS o Microsoft Windows Server 2016/2019/2022
Certifications
- Required
- Security+, or other qualifying IAT II certification.
- Microsoft 365 Administrator MS-102 certification within 120 days.
- Desired Certifications
- Microsoft 365: Messaging Administrator Associate
- Microsoft 365: Administrator (MS-102)
- Microsoft Azure Administrator Associate, AZ-104
Security Clearance
- Active Secret Clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- The primary shift for this position is Monday – Friday between the hours of 0700 – 1700.
- Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
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