Engineering Manager, Trust & Safety

About the team & opportunity 

What’s so great about working on Calendly’s Trust & Safety team? Our Trust & Safety team is tasked with safeguarding our platform’s integrity and addressing a range of challenges including detecting and mitigating fraudulent activity, preventing abuse, and ensuring compliance with legal and regulatory standards. You will play a crucial role in designing, developing, and maintaining our system to prevent, detect, and respond to these threats in real-time – in an automated fashion.

Why do we need you? We are looking for an experienced and dynamic Engineering Manager to lead our Trust & Safety team. This role combines strategic leadership with technical and domain expertise to protect our platform and our customers. The ideal candidate is a proven leader with a passion for building high-performing teams and delivering impactful solutions in a fast-paced environment. You will report to the Head of Platform in this role.

A day in the life of a Manager, Trust & Safety at Calendly

On a typical day, you will be working on: 

• Team Leadership: Recruiting, managing, and mentoring a diverse team of Trust & Safety engineers while fostering a culture of collaboration, accountability, and continuous improvement
• Strategy Development: Defining and driving the Trust & Safety roadmap in conjunction with your product counterpart and in alignment with company objectives and priorities; identifying emerging threats and developing proactive strategies to address them
• Operational Excellence: Overseeing the design and implementation of scalable processes and systems to detect, prevent, and respond to fraudulent and abusive behaviors; monitoring and analyzing key metrics to evaluate the effectiveness of Trust & Safety initiatives
• Cross-Functional Collaboration: Partnering with Product, Engineering, Legal, Compliance, and other teams to integrate Trust & Safety considerations into the development lifecycle; advocating for Trust & Safety priorities and ensuring alignment across stakeholders

What do we need from you?

• Proven experience in Trust & Safety, fraud prevention, abuse mitigation, or a related field, with at least 5 years in a leadership role
• Strong technical acumen, with a deep understanding of detection and prevention systems, machine learning applications, and scalable platform solutions
• Demonstrated ability to build and lead high-performing teams
• Experience navigating complex legal and regulatory landscapes
• Excellent problem-solving, analytical, and decision-making skills
• Outstanding communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
• Availability for participation in on-call rotation, ensuring prompt and effective responses to business-critical alerts outside of regular working hours
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

What’s in it for you? 

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com . 

Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Hawaii, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

The ranges listed below are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:

• Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
• Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
• Tier 3: All other locations not in Tier 1 or Tier 2