Guest Safety Officer

Location: Chandler, OK, United States

• Responsible for the safety and well-being of guests and fellow employees
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Patrols all sections of the property to identify safety hazards and breaks in security.
• Provides assistance to civil and law enforcement authorities including testimony in court and other administrative hearings.
• Assists guests with all lost and found requests. 
• Enforces all company policies and procedures.
• Comply with policies regarding attendance guidelines, all regulatory guidelines, departmental policies and procedures, and company policies.
• Assists injured guests and applies first aid as necessary until professional help arrives.
• Checks identification of guests to ensure that only those 21 years of age and older are in the gaming areas, bars, and venues.
• Escorts employees with assets and sensitive keys.
• Monitors and observes the casino, parking lots, and all casino property areas for disturbances, crime, fire hazards, and undesirable people and then reports these issues to a Security Supervisor.
• Completes written reports as assigned.
• Carries chips and paperwork to and from the Table Games and Cashier areas.
• Observes and verifies slot drop transactions.
• Works a flexible schedule including weekends, evenings and holidays. 
• Works a reasonable amount of overtime when required.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Job Summary: To provide superior service to guests by seeking opportunities to be of service, maintaining highly visible patrols to ensure a safe gaming experience, and assuring quality support to other departments so they may serve guests more effectively.