3rd Line Engineer
Location: Chelmsford, gb
Job Description
Main duties will include:
- To take 1 st/2nd/3rd support requests and to log them on our help desk system.
- To troubleshoot and resolve the more complex 3rd line issues that 2nd line engineers have escalated, whilst maintaining an accurate task record in our help desk system
- Proactively help resolve 1st/2nd/3rd line tickets where required
- To participate in infrastructure installation, hardware refresh and other projects as occasion demands
- Installation of new equipment and software at customer premises.
Requirements
- Minimum of 3 years proven experience working in a 3rd line position (Required)
- Candidate must hold the MCSE Microsoft accreditations (Required)
Thorough knowledge of current IT technology including (but not limited to):
- Microsoft Server 2003 – 2012
- Microsoft desktops OS XP – Windows 10
- MS Active Directory
- DNS
- Microsoft Exchange 2007 – 2013
- Office 365/Azure
- Server Virtualisation (HyperV / VMware)
- LAN/WAN (routers, switches, firewall)
- Dell/HP Server Hardware
- Different Type of storage infrastructures
- Backup and DR technologies
- Meraki
- Mimecast
- Sonic wall
- Willingness to work out of hours/weekends if required
- Relevant MS accreditation
- Azure migration
- Desktop operating systems
Duration two weeks.
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