Description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Position Description:

Work on all user requirements/issues thru Jira tickets.
Provisioning of laptop, desktops, servers & thin clients.
Receive user calls, create IT tickets, fix IT issues, or assign tickets to related IT team members.
Work with other members of the IT to ensure high uptime of all IT services i.e. Site LAN / WAN , servers, etc.
Attend meetings to collaborate with other members of the organization.
Co-Work with our partners / vendors for deploying infrastructure and providing operational support.
Provide on-site standby support during scheduled and emergency (unplanned) maintenance (e.g. power maintenance, network / server / system upgrade, outage).
Adhere to asset management process.

Position Requirements:

Should have hands on skills on computer OS installation and basic troubleshooting.
Ability to detect all service-impacting issues, accurate triage, partner communication, apply urgent workaround, service restoration, and post-incident follow-up.
4+ yrs of experience with general IT infrastructure support (network, unix/windows/mac system).
Good verbal and written communications skills in both Chinese and English.
Hands on experience with firewall and load balancer deployment, configuration and support.
BS degree in Computer science or related areas (or equivalent experience),