Implementation Project Manager

Founded in 2014, ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 10,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate.

Our features are designed for developers, owners, property managers, and tenants. And our products lower operating costs and improve tenant satisfaction. Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team. Our culture is transparent and flexible; our benefits range from a 401(k) match to quarterly stipends for self-care. While we work incredibly hard to improve the experience of everyone who lives, works, and visits our communities, we always have time for a good laugh.

We are looking for a self-motivated Project Manager to ensure that key aspects of the client implementation process are fulfilled in a timely and accurate manner. In this role, you will be responsible for coordinating hardware installation and software implementation projects from the start of a new customer signed contract through the final completion. Your goal is to ensure that each project is completed on schedule, that the quality meets all standards, that the projected profit levels are maintained or improved, and that the customer is completely satisfied.

*This role is a flexible hybrid position and would require monthly office days in our NYC office*

Responsibilities:

• Serve as the primary point of contact for customers and installers throughout the implementation process
• Define actionable next steps for customer while involving, aligning and managing relevant stakeholders across teams
• Validate deal data with customers to ensure accurate details to set up the project
• Maintain implementation project tracking record - update and track project details, status, requests, change orders, payment details on an ongoing basis leveraging our CRM system
• Forecast project completion timeframes
• Prioritize work queues to ensure projects and communications are progressing
• Coordinate hardware installation process and software implementation, including working with internal and external installers, sales teams, CSMs and customers  
• Manage schedules, activities, and communications with customers and installers
• Coordinate invoicing requests and validate billing/payment inquiries
• Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience
• Stay informed on inventory and tracking of materials needed for projects 
• Liaise between Sales and Client Success teams to facilitate successful project handoffs

• 1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator
• Bachelor Degree qualified or equivalent work experience
• Demonstrate a high level of accountability for your work
• Exceptional documentation and communication skills
• Proven track record of delivering results and working towards targets
• Prior experience working with email platforms and SFDC
• Highly organized with exceptional eye for detail
• Have strong attention to detail and can spot and correct errors
• Ability to work collaboratively and build strong cross functional relationships 
• Know when to take ownership of a task
• Resilient and positive
• Self-motivated and proactive
• Thrives in fast paced, deadline-driven working environment