Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Join Businessolver, where we redefine excellence in benefits administration and client service. We're looking for a Client Services Lead with a strong background in account management to be the driving force behind our client relationships. You'll be the everyday hero, ensuring our clients receive the Businessolver experience with a seriously delightful touch. If you're a passionate professional who thrives on delivering exceptional service, we want you on our team!
Are you a go-getter, who has drive, determination, strong-will, follow-through, good work ethic and the ability to work hard for your clients? Our company has been in the business of working hard and bringing joy to our clients for many years! We’d love for you to consider joining our team! With Capstone, you can make a difference!
WE HAVE
- An established organization with a culture of service that believes in our people
- A fun atmosphere where we believe in professional development for all
- A service driven organization that believes in giving back to our community
- The ability to listen to new ideas and fully embrace how they can grow our company
- Innovative software solutions that manage and enhance our day to day operations
YOU HAVE
- Ability to build strong relationships with clients
- Ability to be responsible for handling the day to day administration and relationship for a multiple employer plan(s)
- Ability to perform administrative duties related to eligibility maintenance and premium billing
- Ability to operate as the lead point of contact for all matters specific to the client(s)
- Ability to review and resolve eligibility exception/error reports from carriers; collect and/or compile data; resolve client questions via phone or email
- Strong communication skills to work with Brokers/Agents
- Strong presentation skills to deliver group presentations and training webinars
- Ability to travel to be able to attend, present and discuss Capstone services at client meetings
- Ability to multitask and coordinate/deliver multiple group renewals
- Strong technical skills to be able to build and maintain clients on our billing and eligibility platform
- Ability to manage and distribute necessary Federal compliance information to clients
- Ability to perform other duties as assigned
YOU MIGHT ALSO HAVE
- A 4-year college degree or equivalent work experience in health insurance field
- Proficiency in Microsoft Office; Word/Excel/Access
- Ability to be self-reliant, highly efficient, possess excellent organizational skills, a sense of urgency in follow-up tasks, superb multi-tasking skills, have attention to details and be able to work in a team environment
- Strong interpersonal relationship skills and excellent verbal and written communications
Join us at Businessolver, where your expertise and passion for client service will make a real impact. Apply now to be part of our dynamic team!
The pay range for this position is 50K to 100K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to participate in the quarterly bonus incentive plan.
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Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
The Businessolver Way…
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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