Sr. ServiceNow Engineer

Company Description

Who We Are 

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Oak Brook, IL, we've grown to be a 200+ employee firm with team members spread from Southern California to North Carolina. 

Burwood fosters an employee ownership culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are. 

Job Description

What You’ll Do

The Sr. ServiceNow Engineer is a key member of our Intelligent Operations team, building ServiceNow integrations and automating IT processes to enable clients to become more efficient & effective, and ultimately provide a better user experience for our client’s end-users. The team works directly with clients and with various teams across Burwood.

As the Sr. ServiceNow Engineer, you’ll be involved in:

• Performing requirement analysis, design, configuration, testing and customization of ServiceNow modules, features, and applications
• Developing integrations with backend systems, e-bonding and web-based services into ServiceNow
• Creating comprehensive and efficient ServiceNow workflows and processes to drive ITSM success
• Implementing and documenting IT operations and software requirements for Burwood and our clients
• Maintaining and assisting to further develop our internal platforms with ServiceNow
• Managing all aspects of internal deployment projects and work closely with the internal transformation teams on status, issues, and communications
• Creating and maintaining technical documentation and user-guides
• Conducting user-training and help-sessions for new features or implementations
• Managing gaps between business specifications and product enhancements and/or business process change

Qualifications

Who You Are

• You understand Service Management concepts, platform design, configuration, and administration.
• You have a minimum of 5 – 7 years of hands-on and current ServiceNow experience.
• You are a detail-oriented, enthusiastic, self-starter with the ability to work both independently and in a team environment.
• You enjoy problem solving and workflow challenges. You recognize process before platform and have a passion to design and build quality products and solutions for customers.
• You have excellent communications skill whether that be in-person, on teams, or e-mail, with both technical and non-technical stakeholders

The Tech Stuff

• 5+ Years working with ServiceNow platform as a developer
• Experience writing process flows, integration specifications, business rules, flow designer, etc. in ServiceNow
• Experience with Web Technologies (XML, HTML, Java, JavaScript, JSON, React, Web Services, etc.)
• Understanding of SQL and database experience
• ITIL and or ServiceNow developer / architect / implementation certifications are a plus
• Must have development work experience with multiple clients in the following modules ITSM, ITAM, ITOM, CSM
• Experience with SPM, IRM, HRSD a plus

Additional Information

The PERKS

If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:

• Flexible work-from-home policy
• Generous vacation policy
• 401(k) and Roth 401(k) savings plan, complete with a company match
• Health, dental and vision insurance
• Life and accident insurance
• Short and Long-Term Disability coverage
• Mental wellness programs
• Flexible spending accounts for pre-tax healthcare and transit/parking expenses
• Learning opportunities in support of career development
• Access to financial planning expertise

Compensation packages at Burwood Group are based on various factors unique to each candidate including work location, skillset, experience, qualifications, and other job-related reasons. ​

The estimated salary range for this role is ($120,000-$140,000). This role may also be eligible for incentive compensation based on individual and/or company performance. Sales roles have an additional opportunity to earn substantial variable compensation tied to quota achievement. 

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age. 

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.