Senior Site Reliability Engineer

About us

We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder

At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

Why We Need This Role

We are looking for an engineer to help us achieve and maintain maximum potential in areas of scale, security, fiscal efficiency and fault tolerance. This includes everything from authentication to authorization service to programmatic cross cloud resource initiation, orchestration and continuity.

Why You Should Join

This is a challenging and diverse role that requires you to build to grow and build the capability of an existing team. Only join this role if you are craving rapid growth, able to create a path in unchartered territory, and comfortable with trying, failing and course-correcting fast.

First Six Month Deliverables

• Demonstrate a good understanding of customer sites, from Infrastructure through to applications.
• Create end to end automation to deploy a customer site
• Complete AWS (or other cloud) certification
• Ensure service request SLAs are met

• Solid experience in Internet Infrastructure, including at least 5-10 years in cloud based rapid delivery environment.
• Solid experience with a high level programming language, preferably python. (GO, perl, ruby, C, C++ , Java )
• Experience automating systems engineering tasks.
• Experience in fast-paced and dynamic SRE or Production Support engineering teams
• A proven track record of managing successful complex internet-based product platforms/architectures.
• Experience building metrics and monitoring platforms and defining alerting strategies.
• Strong analytical ability with a focus on making data driven decisions.
• Capable of technical deep-dives, yet verbally and cognitively agile enough to hold their own in a strategy discussion with senior technical or executive leadership
• Experience working in a managed services environment.
• Good communication skills, both written and oral.
• Solid understanding of Engineering, DevOps and cloud computing fundamentals.
• Admin experience of cloud services including AWS/ Azure.
• Solid experience with Kubernetes.
• Strong automation and CI / CD experience.
• Solid experience with containerized applications/orchestration and serverless functions.
• GitHub, CD/CI tools experience.
• If I asked your previous team members about you, they would say you were a great leader and they would very much welcome an opportunity to work for you once again.
• Experience in high SLA environments.
• Computer Science, Engineering or Sciences degree required or equivalent work experience.

Good to have:

• Terraform experience
• Some experience working with Digital Ocean, or GCP as well as experience with ISO 27001 or SAS 70 assessments is a strong plus.
• Experience with Kanban / Agile / Scrum methodologies.
• Ansible or other configuration management systems like Puppet, Chef or SaltStack
• Practical experience with Grafana, Prometheus or InfluxDB
• AWS, GCP or Azure certification