Field Service Engineer-East Coast

Location: UNAVAILABLE, NJ, US, PA, UNAVAILABLE, US, DE, UNAVAILABLE, US, NY, UNAVAILABLE, US

Employment Type: OTHER

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 10,000 employees are working on this permanent challenge, at over 90 locations on all continents. 

Responsibilities

Please note this position requires frequent travel within the region and residence within the region. The specified region will be the states of VA, WV, MD, DE, NJ, PA, NY, CT, VT,MA, ME, and NH.   

New opportunity for a Field Service Engineer to install and support high technology equipment in research, pharmaceutical, university and government labs for Bruker BioSpin, a leading manufacturer of nuclear magnetic resonance (NMR), magnetic resonance imaging (MRI) and compact magnetic resonance (CMR) spectroscopy instruments and accessories. The Field Service Engineer works with highly complex equipment that requires advanced understanding of these instruments to perform installation, maintenance, troubleshooting, and repair service activities. 

• Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications.
• Provide on-site technical assistance to install, service, and repair equipment.
• Familiarize and train customers for basic operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Re-qualify the entire instrument after service repair by running complex compounds for verification.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Actively attend and participate in life science technology and product training.
• Perform other duties as required.

Qualifications

• B.S. in Physics, Electrical Engineering, Electronics, Biotech, Biology or Chemistry discipline.
• Minimum 3 years’ work experience diagnosing and repairing complex mechanical, electromechanical and/or electronic equipment.
• Knowledge of NMR and MRI, analog electronics, high voltage circuitry/circuits, cryogenics, and ultra-high vacuum technology is highly desirable.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
• English fluency with strong oral, reading, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Ability to satisfactorily complete position compliance and training requirements
• Attend and actively participate in quarterly scientific technical training programs
• Ability to lift up to 50 lbs., transport equipment and tools in excess of 300 lbs.
• This position requires lifting heavy objects and maneuvering large bulky items (examples: tools, mechanical pumps, rigging equipment, power supplies, field mapper). 
• This position requires reasonable dexterity to perform manual functions in confined spaces.
• Proven ability to follow safety standards, practices, and codes.
• Valid Driver License in good standing, issued by resident state, with reliable transportation.
• U.S. Citizenship or U.S. Permanent Resident status required.
• Maintain a valid passport with flexibility for domestic and international travel.
• May be required to pass security clearance investigation.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $60,750 and $108,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.