Senior SDE - Customer Engineering | Automation Testing - SDET/ QA

Who are we and what do we do?

BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.

At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized  by leading organizations around the world:

• BrowserStack is Great Place to Work-Certified™ 2020-21

• Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi

• Ranked in Forbes Cloud 100 in 2021 - for the second time

• Featured in LinkedIn Top Startups India 2018

Responsibilities

• Drive the customer’s BrowserStack Technical Product Evaluation (POC) end to end. 

• Interact and coordinate actively with customer stakeholders like the customer's Dev, QA, Network, Security, Business  teams etc., to resolve technical product queries or technical roadblocks.

• Lead Customer Engineering activities including Technical discovery, RFP responses, Product Value Proposition, Architectural Guidance, L3 technical Support escalations and ongoing customer relationships.

• Devise innovative Technical approaches/solutions to enable customers to achieve success with BrowserStack. 

• Work with cross-functional Product & Engineering teams, learn & develop on testing domain technologies among others, as per the customer requirements. This involves good understanding of programming, Test Automation Frameworks, CI tools, Security, Networks, etc.

• Design and Lead comprehensive Technical sessions and Workshops for customers

• Develop a strong understanding of our Technology and Product Portfolio and the Competitive Landscape for the BrowserStack Platform ​​to strategically position the BrowserStack products, based on customer's use cases.

• Work as a bridge between Customer and Product & Engineering teams, Capture technical product requirements and feedback from customers and relay it to the Product with relevant market insights.

• Coordinate closely with peers and juniors and coach them as needed.

• Contribute towards scaling the Customer Engineering practice. e.g. streamline processes and building workflows for efficient coordination both externally and internally, creating reusable technical or process artifacts etc.

Requirements 

• 5-8 years experience in Product Engineering / QA / Tech Support / Product team(s) at BrowserStack or in the B2B SaaS technical space.

• Working collaboratively and coaching team members is a must

• Prior exposure into a Customer Facing Role (e.g. Solutions Engineering, Pre-Sales or Consulting roles) with a strong technical background would be good to have.

• B.S. degree Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices 

• Some combination of prior knowledge / technical experience and familiarity in:

  • Programming (Java, JavaScript, C#, Python, Ruby. Any 1 or 2)

  • Developer Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git. Any 1 or 2)

  • Automation Frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NighWatchJS,WDIO. Any 1 or 2) 

  • Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Microsoft Azure DevOps - Any 1 or 2)

  • Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls - Good to have) 

• Disciplined self-starter, does whatever it takes in order to succeed 

• Ability to work well in a highly dynamic / team environment and is a strong team player

• Strong communication skills (both verbal and written). Willingness to grow and learn further on various soft skills. e.g. Handling difficult interactions, delicate messaging to customer objections, as per role demands etc.

• The CE role may require you to work in a specific “defined shift” based on which customer region you are working with. Please note: These are not rotating shifts.
   

Please note: The work timing in this role would be either 4PM-1AM OR 5PM-2AM.

Opportunities in this Role

• Tech - Learning about large / mid-sized Enterprise Tech Stack 

• Tech - Opportunity to learn about different languages & frameworks, Continuous Integration tools etc

• Tech - Building systems for debugging & scaling 

• Customer - Talking to industry leaders, Customer Leadership including CxO levels - their Dev, QA, Security / Network teams etc.

• Communication - All round growth experience in core technical skills and finer soft communication skills (both verbal and written)

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000

• Gratuity as per payment of Gratuity Act, 1972

• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

• Remote-First work environment that allows our people to work from anywhere in India

• Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience