ICB4 Staff Engineer- NSX Security

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Job Description:

We're seeking an experienced customer-facing engineering professional to join our support engineering team in ANS. (Application Networking & Security) Division. As a key member of the ANS. support organization, you'll drive customer satisfaction and success, contributing to product growth and development.

Responsibilities:

- Troubleshoot complex NSX Security product issues, communicating with customers and finding viable solutions

- Reproduce and debug customer issues using lab environments and tools

- Provide tactical support, guidance, and resolution steps to customers

- Collaborate with account managers, engineering teams, and customers to resolve issues

- Document customer interactions, product usage trends, and feature requests

- Contribute to product documentation, knowledge base, and best practices guides

- Participate in periodic on-call rotation to cover production-down issues on weekends once every month.

Requirements:

·        8+ years of technical expertise in Escalation Engineering (or comparable customer-facing technical role)

·        Comprehensive hands-on experience and in-depth understanding of how networking and security solutions interoperate, including routers, switches, firewalls, and intrusion detection and prevention systems, is mandatory.

·        Excellent knowledge of Linux fundamentals, including file systems, networking, and security, with experience in managing Linux-based systems.

·        Proficient in utilizing RESTful API clients, with a solid grasp of API requests, responses, and error handling mechanisms.

·        Proficient Bash/Shell scripting skills are essential to develop and deploy swift and effective workarounds that resolve customer issues, ensuring seamless continuity of customer operations.

·        Experience with infrastructure automation tools, such as Ansible and Terraform, is a plus.

·        Strong communication, problem-solving, and analytical skills.

·        Bachelor's degree in Computer Science or equivalent professional experience preferred.

·        Candidate must have the legal right to work in the US. 

What We Offer:

- Opportunity to join a newly formed Division and make a direct impact

- Collaborative, fast-paced culture valuing communication, collaboration, learning, and iteration

- Professional growth and development opportunities

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $119,000  - $190,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.