Real job — pulled straight from Brillio’s careers page · Verified July 27, 2026 · No reposts.
Job description
Brillio is hiring a IVR Automation Tester — a full-time, based in New York, NY role. Apply directly on Brillio's careers page below.
IVR Automation Tester with Cyara - R01568697
Team: Digital Engineering : Digital Engineering
Location: New York, New York, United States
Commitment: Contingent Worker
Workplace Type: hybrid
Salary:
Know more about Brillio : https://www.brillio.com/join-us/
PPE: https://www.brillio.com/platform-and-product-engineering/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
#LI-PS1
Specialization
- AWS Development: Software Development Engineer
Job requirements
- Design and maintain automated test scripts for Amazon Connect call flows.
- Use Cyara to simulate real-world voice interactions and stress-test IVR components.
- Validate performance and functionality of contact center solutions.
- Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
- Develop and manage test cases, plans, and suites using QTest.
- Track defects, analyze test results, and report quality metrics.
- Collaborate with QA and development teams to resolve issues and improve testing processes.
- Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
- Participate in agile ceremonies and contribute to refining testing strategies.
- Stay updated on testing trends and best practices.
- Ensure all test documentation is complete and adheres to industry standards.
- Contribute to technical documentation and internal training materials.
- 5+ years of experience in software testing with a focus on automation.
- Hands-on experience with Amazon Connect and IVR testing.
- Proven expertise in Cyara for automated contact center testing.
- Experience with QTest for test case and defect management.
- Proficiency in scripting languages like Python, Java, or JavaScript.
- Familiarity with API testing and CI/CD integration.
- Strong analytical and communication skills.
- Experience with additional automation tools and frameworks.
- Knowledge of broader AWS services.
- Certifications in software testing or QA
Job Title: IVR Automation Tester with Cyara
Location: - NYC NY (Hybrid)
Overview:
We are seeking a skilled Automation Test Engineer with deep expertise in IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.
Key Responsibilities:
1. Test Automation & Execution
2. Test Management & Reporting
3. Collaboration & Continuous Improvement
4. Documentation & Compliance
Required Qualifications:
Preferred Qualifications:
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Frequently asked questions
What skills are required for IVR Automation Tester at Brillio?
The required skills for IVR Automation Tester at Brillio include: Python, Java, JavaScript, CI/CD, AWS.
What is the seniority level for IVR Automation Tester at Brillio?
IVR Automation Tester at Brillio is a Mid Level level position.
How do I apply for IVR Automation Tester at Brillio?
You can view the full description and apply for IVR Automation Tester at Brillio on EchoJobs: https://echojobs.io/job/brillio-ivr-automation-tester-with-cyara-r01568697-i89vc.