Senior Warranty Quality Engineer

Location: Williamsburg

Time Type: Full time

Job Description

Company Overview

Firestone Airide, specializes in air spring manufacturing and technology with a history of more than 80 years of research and development on technologically advanced air springs for the global marketplace. Firestone engineers air springs and related products for commercial trucks and trailers, cars, sport utility vehicles, light trucks, mini vans, motor homes, buses, agricultural equipment, rail and industrial applications. 

Production & Skilled Trades

We are seeking a Senior Warranty Quality Engineer for the Firestone Airide Williamsburg, KY plant.

The Sr. Warranty Quality Engineer is responsible for analyzing field performance data, identifying product quality issues, and driving cross functional corrective actions to improve customer satisfaction and reduce warranty cost. This role serves as the bridge between warranty return processes and customer quality efforts, driven by data analysis and comprehensive investigation. Ensures timely root cause analysis, containment, and long-term corrective actions for warranty related failures, while supporting continuous improvement across products and processes.

• Supervise the Warranty Area at the Firestone plant in Williamsburg, KY.

• Collect, analyze, and interpret warranty claims, field returns, dealership/service center feedback, and failure trends.

• Develop dashboards and reports to highlight high cost and emerging issues.

• Perform statistical analysis to quantify failure rates, cost drivers, and product specific trends.

• Lead investigations of field returned parts using structured problem-solving tools (5 Why, Fishbone, DMAIC, 8D).

• Prepare warranty evaluation reports (in line with customer CSR requirements).

• Navigate multiple customer portals and dedicated applications. Attending to customer needs in a timely manner.

• Support any escalated requirement regarding warranty, customer audits or visits, and external laboratories.

Required:

• Bachelor of Science in Engineering Discipline with 5 years of experience in Automotive or Automotive supplier manufacturing facility

• ISO/IATF16949/VDA Auditor training, Six Sigma training and certification, Certified Quality Engineer (CQE).

• Problem Solving skills and AIAG automotive quality core tools with focus on APQP / PPAP / FMEA / Demi

Preferred:

• 2 years of experience in warranty related roles.

• ISO/IATF16949 Core Skills & Internal Auditor Certification. Six Sigma Green/Black Belt Certification.

• Ability to work with little supervision.

• Good communication skills and ability to multitask.

• Work well in fast pace and high-pressure environments.

• Ability to make decisions based on verifiable data and facts

• Continuous improvement thinking, always looking for opportunities to improve the business.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.