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Braze

System Engineer II

London, UK
API Ruby Git AWS Azure GCP Python Bash
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Description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We are looking for a System Engineer to help us design, develop, and maintain our Information Systems. You will be part of a close-knit global team assisting with tackling significant system engineering goals, such as integrating services like Github and Atlassian into Okta, improving existing integrations through automation tools and Okta Workflows, or providing ZIA/ZPA operational support. In addition, you will be the subject matter expert on multiple services and areas across IT services. You will be responsible for the planning, building, deploying, and documentation phases of projects.

WHAT YOU'LL DO

  • Design, implement, and manage Identity and Access Management (IAM) solutions using Okta, focusing on SSO, SAML, OAuth, and SCIM protocols
  • Develop, test, and maintain Okta Workflows to automate and streamline identity lifecycle processes. Work with cross-functional stakeholders such as the Workday, Financial Systems, and Engineering teams to support automation and improve security posture of our internal systems
  • Provide ZIA/ZPA operational support in the management, maintenance, upgrading, risk analysis, and response/troubleshooting/issue management activities to ensure security policies and requirements are being factored into the solutions within the infrastructure
  • Leverage Python, Bash, etc to develop automations between IT services to improve efficiency and reduce errors with APIs
  • Act as an escalation point for our Global IT Service Desk team in resolving complex system issues, conducting post-mortems and root cause analyses for IT service outages
  • Perform audits of accounts on a routine basis for compliance
  • Routinely contribute to IT Documentation and Knowledge Base

WHO YOU ARE

  • Proven experience running projects, and overseeing a project from start to finish. Accountable for establishing project milestones and project deliverables following a change management process
  • Proven experience integrating services such as Google Workspace, Slack, Jamf, and other standards IT services via their APIs
  • You have worked with stakeholders to establish a project plan for integrating their services over to Okta
  • Strong understanding of Zscaler architecture and administration, including ZIA and ZPA
  • Scalability as a mindset; leaning into automation, scripting, and API integrations over manual actions with our infrastructure. Experience with scripting and automation tools, including but not limited to Bash, Python, and Ruby
  • Comfortable using tools such as JIRA, Confluence, Git, and GAM
  • A proven track record of developing and implementing IT services. Demonstrated success in ensuring risk and change management, observability, and maintaining service level objectives
  • You are a doer, strive for excellence, and make every effort to unblock issues
  • You have a passion for automation and improving work efficiency
  • A self-starter, with the ability to multitask, prioritize issues based on severity and work independently
  • Bonus:
    • You have Okta, Zscaler, or Jamf certifications
    • You have an ITIL foundation or higher certification
    • You have experience managing cloud infrastructure such as AWS, Azure, and Google Cloud
    • Experience with Active Directory

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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