Business Intelligence Analyst

Location: Nairobi, Nairobi, Kenya

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit, socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere, deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms, including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 

Job Overview

Reporting to the Head of Operations, the Business Intelligence (BI) Analyst is responsible for transforming data into actionable insights that support strategic decisions, improve customer experience, and optimize financial performance. The role holder will work with business units i.e. Customer Success, Risk & Compliance, Credit, Finance, and People Operations, to understand data needs and translate them into BI solutions. 

Key Responsibilities

• Business/ Statistics/ Computer Science Degree or its equivalent
• Excellent command of Excel and SQL, TSQL/PLSQL (any DB MSSQL, Oracle, Teradata)
• Design, develop, and maintain interactive dashboards (Power BI, Tableau, Looker) for stakeholders.
• Proficient at writing optimized queries on large volumes of data
• Proficient at writing reports and presentations to explain findings. 
• Work with ETL processes and ensure data accuracy across systems
• Troubleshoot and provide technical support to employees 
• Install, configure, and patch servers, storage, and other IT infrastructure 
• Support the IT Associate in ensuring that the organization has appropriate and up-to-date ICT functionality, software, and hardware in an effective, efficient, secure, and cost-conscious manner.
• Support the IT Associate in running the bank end of day processes, as well as any ad hoc requests
• Any other duties that may arise daily as assigned by your manager

Qualifications 

• Degree in IT or a related field
• Advanced computer skills - SQL Server, Oracle, Sybase
• Proficient at writing optimized queries on large volumes of data
• Strong verbal and written communication skills
• Comprehensive knowledge of computer systems and experience in troubleshooting hardware and software.
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.