Client Services Executive

THE ROLE & TEAM

At Brabners, we're looking for a proactive and client-focused New Client Services Executive to play a key role in helping prospective clients take their first step with our firm.

As the first point of contact for many of our new enquiries, you'll deliver an outstanding client experience, building rapport quickly, understanding individual needs, and ensuring enquiries are directed to the right teams and specialists. You'll manage the client journey from initial enquiry through to conversion, helping us grow our client base while maintaining the high standards of service we're known for.

Working closely with colleagues across the firm, you'll use HubSpot to manage prospects, maintain accurate records and provide valuable insight that supports informed and effective conversations with potential clients.

This is an exciting opportunity for someone who enjoys speaking with people, thrives in a fast-paced environment and wants to contribute to the continued growth of one of the UK's leading independent law firms.

KEY RESPONSIBILITIES

• Acting as the first point of contact for prospective clients, delivering a responsive and professional service.

• Building rapport with new enquiries, understanding their requirements and guiding them through the initial stages of their journey with Brabners.

• Confidently assessing and triaging enquiries to ensure opportunities are directed appropriately and efficiently.

• Managing prospect information through HubSpot, ensuring records are accurate, complete and maintained to a high standard.

• Supporting fee earners by providing relevant context and insight to help maximise conversion opportunities.

• Working collaboratively with colleagues across the firm to deliver an exceptional client experience.

• Monitoring activity against targets and KPIs, while maintaining a quality-first approach.

• Sharing client and market insights with colleagues across Business Development, Marketing and the wider firm.

ABOUT YOU

You'll be a confident communicator who enjoys building relationships and creating positive experiences for clients. You'll bring a proactive mindset, strong attention to detail and a genuine interest in helping the firm identify and convert new business opportunities

You'll also have:

• Experience in a customer service, client services or sales-focused role.

• Experience working within a target-driven environment.

• Previous experience using a CRM system (HubSpot experience would be advantageous).

• Excellent verbal and written communication skills.

• Strong organisational skills and attention to detail.

• The ability to work collaboratively with colleagues and stakeholders at all levels.

• Commercial awareness and an interest in understanding clients' needs and the wider marketplace

BENEFITS

• Competitive Salary

• Medicash

• Discretionary bonus opportunities

• Pension scheme

• Life Insurance & Income Protection Insurance

• 25 days Annual Leave plus flex bank holidays (increasing with service)

• Option to buy 10 additional days annual leave each year

• 2 My Days (in addition to your holiday entitlement)

• Additional discretionary annual leave days

• Enhanced Maternity, Paternity & Adoption Leave

• Career Development Opportunities

• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Agencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.

ABOUT US

Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.

With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.

We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.