Enterprise Technology Engineer

Job Family Group:

IT&S Group

Job Description:

Job description

The role of Enterprise Technology Engineer is of handling Operations infrastructure and designs in IT Operations. Involve in planning, directing, designing, coordinating, and coordinating network systems and subsystems; resolving network operational issues; maintaining computer, network hardware and software; and providing information, direction and/or recommendations to L2/BAU teams!!

The ENT engineer would be responsible for address support of networks either on e-mails or calls. They'll need to be able to diagnose and offer repair instructions remotely, as well as in person. The role would require supervising network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach.

The incumbent would also be required to participate in corporate initiatives and roll out strategies for areas within his/ her control to improve the customer happiness and other departmental goals. Giving direction and mentoring the direct and indirect reports to improve performance and benchmark them with best industry practices will be a crucial result of the role. The role will also require building balanced working relationship with all the IT support teams and the business to ensure a seamless delivery of key performance indicators.

The position also entails travels [less than 5%] and other Operating Entities in case of specific business requirements.

Below are some of the key responsibilities which may not be extensive in nature.

Responsibilities:

• The role involves working with Team Leaders, Assistant Managers and technicians to provide 2nd/3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
• Ownership and follow through/resolution of all issues impacting service/Operations.
• Work optimally with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
• Responsible to maintain departmental standards and quality initiatives in all aspects of work.
• Setup monitor and maintain the network systems.
• Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
• Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
• Effectively handling administration, planning, meetings and prioritising own workload.
• Strong Management focus with emphasis on call, incident and problem management, relationship management.
• Implementation / Design of appropriate KPI’ metrics and Service Level Management to handle at all levels with the department and individual level.
• Maintain a high level of interaction with all internal/External customers/BUs.
• Networking- Achieve by influencing and collaborating across national and functional borders internally.
• Proactively enforce to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers.

Qualification and Experience:

Graduate [Science Technology] in any field with 6+ years of overall experience.

Experience in handling large and sophisticated IT Operations and relationship management in Remote IT infrastructure management with a solid focus on Incident and Problem management / project management.

Experience in handling a Shared Infrastructure Environment

Exposure to best practises by working in a MNC culture or large Indian based company maintaining global services to and from parent company locations.

Essential:

Excellent English verbal / written communication / analytical and presentation skills

Having ITIL Foundation v3 certification or knowledge

Good understanding of the IT infrastructure components and be able to handle major incidents and priority issues.

Ability to coordinate and work through all teams in IT Operations

Flexible, ‘can-do’ demeanor and willing to take ownership.

Solid sense of task ownership and task delivery to agreed dates.

Ability to continually learn the changes to the infrastructure and assess impact.

Ability to work under stress and tackle any departmental ad-hoc activity.

Event / Incident / Problem & Change Management skills

Analytical Skills – Management Information / Reporting

Communication and Interpersonal skills

Client leadership skills

Task planning and execution skills

Knowledge of automation and scripting

Desirable:

Versa/Cisco/Juniper Associate level Certification.

Fortinet/Juniper SD-WAN knowledge

Certification in one or more ITIL Intermediate modules. E.g. Service Operations.

A broad knowledge of risk and/or security within a large enterprise covering networks, E-business and application security.

Travel Requirement:

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms (Inactive), Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.