Senior Software Engineer, AI Platform

WHAT IS BOX? 

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU 

Artificial intelligence has made remarkable strides in recent years, particularly in the field of generative AI. Thanks to cutting-edge language models and vast amounts of data, AI systems now possess an unprecedented ability to comprehend and create content on a massive scale. Box has recently introduced a groundbreaking capability called Box AI within the Box Content Cloud, which harnesses the power of these advanced AI models. Box AI revolutionizes content creation by simplifying the process of uncovering and sharing insights, finding timely answers to critical questions, and effortlessly generating content based on an organization's data stored in Box. It serves as the cornerstone for Intelligent Content Management, encompassing intelligent metadata extraction, workflow automation, agentic workflows, and more.

As an ML Infra engineer on the AI Platform team, you will play a pivotal role in developing core capabilities that drive Box AI. This presents a unique opportunity to work at the forefront of machine learning and generative AI technologies while making a significant impact on how billions of enterprise users accomplish their work.

WHAT YOU'LL DO 

• Build out core components of the AI Platform to power new Box AI capabilities such as Audio and Video AI.
• Implement and maintain pipelines for Retrieval Augmented Generation (RAG) and Vector Search.
• Work closely with ML engineers to implement multi-agent systems using LLMs to perform tasks autonomously.
• Optimize systems to improve scalability and availability of the platform.
• Mentor and provide technical guidance to junior members of the team.

WHO YOU ARE 

• You are passionate about building infrastructure that powers machine learning systems.
• You like to be an owner and strive to do work you're proud of, both technically and in your team interactions.
• Able to inspire other people to work with you, and you enjoy mentoring and coaching, as well as learning from other engineers.
• You've built, deployed, and supported ML/AI systems at scale.
• You have strong analytical and problem-solving skills, with the ability to work with large and complex distributed systems.

Must Have Experience

• Familiarity with at least one object oriented language like C, C++, Java, Scala.
• BS degree in Computer Science or a related.
• Strong understanding of distributed systems, data structures, and algorithms.
• 5+ years of industry experience in machine learning or related field.

Nice To Have Experience

• Advanced degree in computer science or related field.
• Familiarity with concepts related to Large Language Models, Retrieval Augmented Generation, Semantic Search, Ranking and Relevance.
• Familiarity with cloud based ML platforms such as Vertex AI, AWS Bedrock, AWS Sagemaker etc.
• Experience with Kubernetes bases systems.

LEARN MORE ABOUT BOX AI

• Introducing Box AI: Unlock the value of your content
• Box AI Principles
• Forbes Article

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.