IT Systems Engineer III (IT Infrastructure & Automation)

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

Box IT provides technology services and support, enabling efficiency, simplicity and productivity for internal business partners and external customers. The Box IT organization provides two distinct, yet compatible functions. The first is enabling productivity and supporting all employees, and the second is supporting the company in its growth as the global leader in the content management and collaboration space by developing and showcasing Box products, technology, and digital transformation best practices. Working in tandem, these two functions reduce IT cost and complexity, both within Box and for its customers.

Box IT has complete ownership of our employees' day to day experience. Our vision is to deliver solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate about designing/architecting amazing solutions, deliver great service, pursue growth/development, and build a positive team spirit aligned on common goals.

• BA/BS degree in Information Systems, Computer Science or equivalent degree/experience in related field

• 3+ years in IT Operations, Technical Operations or Engineering preferably at a fast-paced high-growth company

• Experience with one or more programming languages relevant to scripting, automation, and interacting with APIs (Python, Bash, PowerShell, PHP).

• Advanced technical proficiency and/or experience across some of the following systems/services:  

• IaaS: Amazon Web Services (AWS), Google Cloud Platform (GCP)

• Orchestration/Configuration Management (IaC): Puppet, Terraform, Ansible, Terragrunt, Artifactory

• Monitoring & Logging: Datadog, PagerDuty, Splunk, ThousandEyes

• Proficient in IT security, able to stay focused during incidents, and skilled in organization, planning, and documentation

• Strong written and verbal communication skills, including contact with remote teams

• Proven success in independently managing projects, solving complex problems, and understanding technical requirements across all levels

• High energy, excellent teamwork, and commitment to exceeding expectations

Preferred skills:

• Experience with version control systems (Git), Continuous integration/Continuous deployment (Jenkins, GitHub Actions, JFrog Pipelines)

• Advanced technical proficiency and/or experience across some of the following systems/services:  

• Core Infrastructure: VMware vSphere, Microsoft Domain Services, Okta, DHCP, DNS, RADIUS

• Web Platforms: Apache, Tomcat, NGINX, IIS

• DBMS: MySQL, PostgreSQL, Microsoft SQL Server

• Security: Secure DNS, IDS/IPS, EDR, Firewalls

• Technical certifications preferred across IT Operations domain (e.g. ITIL, CompTIA A+, Network+, Security+, CCNA, RHCSA, MCSA, AWS, GCC, etc. )

• Strong networking foundation with an understanding of TCP/IP and the OSI model