IT Platform Engineer III

• Architect, build, operate, and optimize core IT systems across a variety of different software stacks and platforms in order to support the IT platform environment. This includes Linux, Windows, macOS, VMware, AWS, and SaaS applications (Okta, Duo, Box, Google Workspace, Splunk Cloud, JIRA, ServiceDesk, Confluence and more).

• Administer client system management tools and frameworks (Kandji/JAMF, Kace, Intune, Active Directory Group Policy, ADE) and continuously explore other solutions.

• Manage and administer a mixed platform environment (macOS, iOS, Windows) using the above client system management tools.

• Develop and manage client administration tools/processes.

• Streamline, implement, and iterate on current provisioning solutions.

• Design and scale monitoring and alerting tools, in collaboration with other teams across IT.

• Write modular, maintainable code within scripting constructs to automate repetitive tasks.

• Work within Okta Workflows or Workato to build automations for repetitive tasks and processes.

• Build automation and tooling to assist with compliance, alert on problems, and auto-remediate issues without end user involvement.

• Perform daily system/security monitoring, system optimization, and backup operations to identify issues and ensure compliance.  

• Optimize and regularly test IT systems DR/BCP.

• Partner with the Security team to implement security policies and ensure all critical vulnerabilities are patched in a timely manner across all client platforms.

• Provide Tier III support and troubleshooting for complex issues escalated from the IT Support team. 

• Develop and maintain documentation for systems and architectural standards.

• AA/BA/BS in Computer Science, Information Technology, Information Systems or equivalent degree/experience in related field.

• 4 or more years experience in systems administration across macOS, Windows, iOS, Android and Linux

• Proven experience and track record troubleshooting complex macOS and Windows problems in an enterprise environment with a strong emphasis on security.

• Strong knowledge of DHCP, DNS, Active Directory (and/or Entra ID), AD Group Policy.

• 4 or more years experience in IAM platforms such as Okta, Duo, PingFed, OneLogin, etc.

• Strong networking foundation (Cisco, Juniper, Palo Alto Networks) and ability to use Wireshark for troubleshooting issues.

• Experience with one or more programming languages relevant to scripting, automation, and interacting with APIs (Python, Bash, PowerShell, etc).

• Experience implementing and supporting IT applications and client platforms "at scale".

• Strong ability to interact with and understand complex technical requirements across all levels of the organization.

• Working knowledge of essential security concepts.

• Strong ability to analyze and solve complex business problems.

• Strong ability to communicate effectively in writing and verbally, including working with a geographically distributed team.

• Strong organizational, planning, and documentation skills.

• Excellent attention to detail

Preferred skills:

• Two or more of the following certifications (or similar) preferred - A+, Network+, Security+, RHCE, MCSE, CISSP, Apple ACIP or ACTC or ACSA, VMWare, AWS, CompTIA, Okta Professional or Admin).

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.