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Bounteous

Salesforce Service Cloud Architect (Contract)

Remote US
API
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Description
Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.  

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. 

Job Description:
We are seeking a highly skilled and experienced Salesforce Service Cloud Architect to lead the architectural design, migration, and integration efforts for Service Cloud. In this position, you will play a critical role in defining the overall Salesforce strategy, designing scalable solutions, and ensuring seamless integration across the enterprise. The ideal candidate will have a strong background in Salesforce architecture, migration, and enterprise integration, coupled with exceptional leadership and communication skills.

Responsibilities:

  • Define and articulate the Salesforce architecture vision, strategy, and roadmap to support business objectives and drive digital transformation.
  • Design and implement scalable and extensible Salesforce solutions that meet the needs of various departments and business units.
  • Develop integration architecture and solutions to connect Salesforce Service Cloud with other enterprise systems, applications, and data sources.
  • Collaborate with stakeholders, project teams, and external partners to gather requirements, define use cases, and design optimal solutions.
  • Provide technical leadership and guidance to development teams, ensuring adherence to best practices, standards, and architectural principles.
  • Conduct architecture reviews, performance assessments, and technical debt analysis to identify opportunities for optimization and improvement.
  • Establish governance processes, standards, and guidelines to maintain the integrity, security, and reliability of Salesforce solutions.
  • Stay abreast of emerging technologies, trends, and innovations in the Salesforce ecosystem, and assess their potential impact on the organization.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Salesforce Certified Technical Architect (CTA) certification is required.
  • Salesforce Administrator certification (ADM 201) is preferred.
  • Minimum of 6 years of experience in Salesforce architecture, design, and implementation, with a focus on Service Cloud.
  • Proven track record of successfully leading large-scale Salesforce migration / integration projects within complex enterprise environments.
  • Deep understanding of Salesforce architecture, platform capabilities, and integration patterns.
  • Extensive experience with Salesforce Lightning Experience, Lightning Web Components, and Salesforce Mobile App.
  • Expertise in Salesforce integration methods and tools, including REST/SOAP APIs, middleware platforms, and data migration tools.
  • Strong leadership, communication, and stakeholder management skills, with the ability to influence and collaborate effectively at all levels of the organization.
  • Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
  • Experience working in an Agile development environment is a plus.
  • Location: North America (Client would like onsite visits in Texas.)
We invite you to subscribe to our monthly and quarterly newsletters to stay up to date with the latest job openings as well as resources and tips for job seekers here.

Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.

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