Engineer, SR QA (Complaints) Coyol

Additional Location(s): Costa Rica-Coyol

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer and has been recognized with the Catalyst Award in 2022, a prestigious recognition of diversity, equity and inclusion excellence. Also, we have a Gender Equality Policy to support our compromise.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview. 

About the Role:  

Provide Quality Engineering support  from a Post Market perspective, to manufacturing, design assurance, R&D and other functional areas, monitoring product performance in the field and capturing inputs from complaints to ensure continuous product and process improvement for the delivery of highest quality product or new products to the customer. 

This position will be supporting the Complaint Investigation Site (CIS) team for the Electrophysiology division, located at the Coyol site. 

Your Responsibilities Include: 

May execute the following resposibilities: 

• Review the quality of the product investigation reports and ensure compliance with standard procedures and work instructions. 

• Ability to manage and coordinate strategies to maintain healthy product investigation metrics. 

• Identify, analyze, investigate, monitor, document and communicate trends in Post market data. 

• Communicate and educate management, operations, and other departments, as well as external customers, about product performance from complaint standpoint.   

• Ensure that information gained from the complaint investigations is fed back to the Operations, R&D, design assurance, marketing and other organizations as part of the risk management and process and design input systems. 

• Escalate manufacturing or design process defects from complaints, assisting in identification of primary root causes. 

• High understanding of product documents and systems by reviewing product specifications, quality specifications, drawings, and working with quality, operations and quality systems; required to understand contributing factors leading to the reported complaints.   

• Support audits from complaint handling/product investigation standpoint. 

• Lead and collaborate in deparment projects, related to Operational Excellence, process improvement, cost savings, etc. 

• Coach junior engineers and investigators. 

• Lead initiatives for product investigation improvements and complaint reduction efforts.  

• Lead or provide support in the execution and investigation of CAPAs, NCEP, Failure Mode Investigations, etc. 

• Evaluate, support, and lead complaint product investigation and CIS -related process transfers. 

• Responsible for reviewing and developing equipment validation protocols and reports, as required.  

What We’re Looking For:  

• Licenciature degree in Industrial, Electric, Electronic, Electromechanical Engineering or Related Field. 

• English Level desired: B2:(80-89%). 

• Desired knowledge: Formal Training on statistical and quality techniques desirable, ASQ Certified, Knowledge of Six Sigma, APQP or similar tools. 

• Preferred knwledge in Power BI, Power Automate or related tools. 

• Annual Performance evaluation rating "Meets Expectations" or "Exceeds Expectations". 

• At least 5 years of experience in similar position.
• Please submit Resume in English 

Requisition ID: 585333

matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.