You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

This position is primarily responsible for technical support in Bloomfield Hills, MI office. The scope of responsibility includes the support, installation, and troubleshooting of all desktop/laptop-related computers, software installations, office printers, and basic networking and server support.

Specific Responsibilities:

• Responsible for installing and troubleshooting software on desktops and laptops.
• Responsible for troubleshooting IT Infrastructure services (Network, Servers, WIFI, etc.)
• Responsible for requesting quotes and assisting procurement with purchasing IT assets.
• Responsible for managing local IT services and hardware and conference room technology (Laptops, licenses, inventory etc.)
• Responsible for understanding and adhering to corporate-related standards.
• Demonstrate and ensure a strong customer service commitment within the organization.
• Collaborates with the IT Global Operations department and corporate IT services to restore services and/or identify problems.
• Attends daily standup meeting to ensure delivery is progressing to schedule.
• Manages Quality of local technical solutions.
• Adheres to and implements best practices to streamline the deployment and maintenance of technical solutions.
• Validates technical changes prior to local implementation.

Required Competencies:

• Operating Systems, Microsoft Windows, MAC/IOS, Linux, Microsoft Office, desktop, and mobile device troubleshooting.
• Microsoft Office 365, Exchange Online, Teams, OneDrive, SharePoint Online, Intune, Azure AD
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory and Group Policies.
• Information Security solutions for endpoint threat management such as EDR and DLP agents
• Identity and Access Management: Active Directory, Azure AD, SailPoint, Group Policy…
• Management Tools, Microsoft SCCM, Autopilot and JAMF
• Information security and automation mindset

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to wellbeing@bose.com