You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

Job Summary: We are seeking a skilled and proactive Infrastructure Engineer with a focus on Active Directory administration, Office 365 management, and process optimization to enhance the employee experience. In this role, you will own the administration and management of both Active Directory (AD) and Office 365 environments, ensuring operational efficiency, security, and seamless user experience. You will work cross-functionally with IT teams to streamline processes, improve workflows, and ensure secure, scalable infrastructure solutions that support the business. Your contributions will play a key role in enhancing the productivity and satisfaction of employees across the organization.  

Key Responsibilities:

• Manage and maintain Active Directory environments, ensuring smooth user and group management, security policies, and access controls.
• Implement and manage Group Policy Objects (GPOs), Organizational Units (OUs), and Active Directory permissions.
• Monitor AD performance and resolve any issues related to replication, login failures, or access controls.
• Own the administration of Office 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory.
• Optimize Office 365 environments for efficiency, ensuring appropriate user provisioning, licensing management, and integration with existing systems.
• Perform regular audits of Office 365 environments to ensure compliance with security standards and best practices.
• Develop and implement automated workflows and scripts to improve AD and Office 365 administrative tasks, reducing manual intervention and increasing efficiency.
• Identify bottlenecks in current processes and develop solutions to streamline user account provisioning, role changes, and offboarding procedures.
• Improve employee onboarding and offboarding experiences by automating and documenting standardized workflows
• Implement and maintain security best practices for Active Directory and Office 365, including multi-factor authentication (MFA), role-based access control (RBAC), and security groups.
• Ensure compliance with company policies and regulatory requirements for user access, data protection, and identity management.
• Collaborate with HR and IT support teams to improve the overall employee experience, focusing on seamless access to tools and resources through AD and Office 365.
• Act as a point of escalation for complex issues related to AD, Office 365, and identity management.
• Develop training materials and documentation to empower employees to effectively use Office 365 tools.
• Work closely with network, security, and system administration teams to ensure a cohesive IT infrastructure.
• Generate and maintain regular reports on user activity, licensing usage, security incidents, and performance metrics for leadership review.
• Maintain comprehensive and up-to-date documentation for Active Directory, Office 365 configurations, user management procedures, and security protocols.
• Share knowledge and best practices with IT teams, ensuring consistency and efficiency in processes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5+ years of experience managing Active Directory and Office 365 environments, preferably in a medium-to-large enterprise setting.
• Proven experience with Microsoft Exchange Online, SharePoint, OneDrive, Teams, and Azure Active Directory (Azure AD).
• Strong expertise in Active Directory administration, including user/group management, GPOs, DNS, and AD replication.
• Proficiency with PowerShell scripting and automation for Active Directory and Office 365 tasks.
• Experience with Microsoft 365 administration tools, including the Microsoft 365 Admin Center, Security & Compliance Center, and PowerShell.
• Knowledge of identity and access management (IAM) principles, SSO, MFA, and RBAC.
• Familiarity with security practices in cloud-based environments, particularly within Microsoft 365 and Azure.

#LI-DP1

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to wellbeing@bose.com