UX Researcher

Location: Guadalajara, Jalisco, mx

Company Description

Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for more than 130 years has been distinguished by a unique corporate culture based on solid values ​​that drive us to improve every day. Our products, present in a wide variety of fields, that contribute to improve the quality of life of millions of people.

Job Description

Primary responsibility (75%):

• Design and plan user research, synthesize research findings, and make research findings relevant and impactful for design
• Develop leading-edge service designs for a wide spectrum of consumer, industrial, and automotive domains, applying a user-centered process in interdisciplinary teams, managing respective projects in these fields

Additional responsibilities (25%): 

• As an active member of the Bosch international UX community, drive the deployment and application of the state-of-the-art best UX research practices within Bosch North America
• Educate and advocate for inclusive design, accessibility considerations, cross-cultural research and communication within the organization
• Offer UX/design instruction and coaching through courses, workshops, and consultations. Be an ambassador for UX and design thinking within the organization
• Facilitate design thinking and UX ideation workshops for multiple business divisions
• Travel Expectation: up to 25% of the time domestically and/or internationally

Qualifications

Basic Qualifications: 

• Bachelor's Degree in a design discipline in combination with user-centered methods, sociology, anthropology, psychology
• 7+ years' work experience in user design and/or research, e.g., practice user-centered design process, plan and apply user research methodologies like ethnographic interviewing and testing of concepts, develop customer journey maps, service blueprints, design concepts, interaction guidelines based on relevant user insights, and usability evaluation
• Excellent knowledge of a variety of qualitative research methods: participatory research design, interviews, diary studies, contextual inquiry, concept testing, etc. 
• Basic quant survey experience is mandatory
• Excellent project management skills
• Experience in applying design thinking principles, facilitating workshops, and design sprints
• Work under time constraints on several tasks and projects simultaneously, as well as a marked ability to work in cross-functional teams
• English proficiency: B2 minimum, C1 preferrable

Preferred Qualifications:

• Master’s Degree or PhD in a design discipline in combination with user-centered methods, sociology, anthropology, psychology, education, or related field of social science
• Advanced quantitative methodologies such as Conjoint / Max-Diff would be a plus
• Inclusive and Accessible Design experience
• Strong experience in instructional design and teaching/education in UX or relevant field
• Drive business impact through actionable recommendations and effective communication with stakeholders
• AI research integration
• Work experience in a successful product-oriented design agency and/or experience working with an industrial client base or comparable experience in a UX team of an established industrial company

We encourage you to apply even if you don't meet every single qualification here. Research shows that people from underrepresented backgrounds are less likely to apply for jobs that they think they don't meet every single criteria. But we value diverse talent and experiences of applicants and don't believe in a 'perfect' candidate. We believe in evolving and adapting with the needs of our cross-functional teams.

Additional Information

Bosch is constantly expanding its international presence, since for us cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 13,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch!