IT System Engineer - Smart Meeting Rooms

Location: Huarte, Navarra, es

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.  

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.  

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Bosch is an engineering powerhouse, founded by the true disruptor and inventor Robert Bosch in 1886. We are committed to developing innovative technologies and services that are "Invented for Life." Join our team of creative and global enthusiasts in Pamplona and boost your career in engineering.

As a Smart Meeting Room (SMR) Engineer in Operations, you ensure stable, high‑quality hybrid collaboration experiences for Bosch associates worldwide. You are part of the international technical SMR operations team and support the end‑to‑end lifecycle of our global Microsoft Teams Rooms–based meeting room landscape.

Your work directly contributes to service reliability, user satisfaction, and continuous improvement of Bosch’s standardized Smart Meeting Room portfolio.

Your main functions will be: 

Operational Monitoring & Service Health
-Analyse and interpret alerts to proactively detect and prevent service disruptions.
-Monitor Microsoft Teams Rooms systems and peripherals (HP/Poly, Lenovo, Biamp) using tools such as Teams Rooms Pro Management Portal, Poly Lens, and SageVue.
-Ensure health, stability, and availability of meeting rooms across the global SMR footprint.

Incident Management & Technical Support (ITIL)
-Act as primary point of contact for SMR related incidents, with additional focus on the AMERICAS and EMEA region as needed.
-Troubleshoot hardware (cameras, microphones, speakers, MTR systems) and software issues (Teams client, room accounts).
-Collaborate with Local Service Line teams and other IT units for coordinated incident resolution.

Administration & Continuous Operations
-Support account management activities in alignment with Messaging and other teams.
-Maintain technical documentation, operating procedures, and ensure adherence to SMR standards.
-Conduct regular data quality checks in the SMR Management application for accurate configuration and charging data.
-Contribute to automation of operational workflows.

Collaboration & Continuous Improvement
-Engage with the SMR Core Team and SMR Consultants to align operational practices with the SMR strategy.
-Support requirement analyses and consult business stakeholders on SMR portfolio and room bundles.

Qualifications

Education & Experience
-Degree in IT, engineering, or comparable qualification.
-Experience in Unified Communications, AV/VC operations, or IT infrastructure support.
-Solid understanding of Microsoft Teams Rooms ecosystems and certified audio/video components.

Skills & Competencies
-Strong troubleshooting skills across hardware and software areas within conferencing environments.
-Familiarity with monitoring/management tools (Teams Rooms Pro Management Portal, Poly Lens, SageVue).
-Structured working style, high service orientation, and ability to work across time zones in a global team.
-Strong analytical skills and motivation to automate recurring tasks.

Personal Characteristics
-Customer oriented mindset, proactive communication style.
-Ability to work independently while contributing to a collaborative team culture.
-Resilience and professional handling of time critical incidents.
-Strong alignment with BOSCH values and commitment to amplifying our unique mission, vision, and history.

What we offer: 
-Retribution package with fixed and variable compensation according to current company compensation policies.
-Annual working time of 1716 hours.
-22 vacation days plus 90-100 hours of personal leave.
-Permanent employment contract.
-Flexible remote work model that allows you to work from home with high flexibility while staying connected with colleagues and projects.
-International collaboration opportunities, global impact in your role, and continuous learning and development options.
-Employee discounts on home comfort solutions, household appliances, tools from the BOSCH Group, and discounts on more than 150 additional partner brands.
-Flexible compensation options for health insurance, meal vouchers, transport, childcare, and training, deducted from gross salary.
-Meal allowance for office days and additional benefits related to on-site dining agreements.

Additional Information

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.