Field Service Engineer, Senior

Location: Fayetteville, NC

Time Type: Full time

Job Description

Field Service Engineer, Senior

The Opportunity:

A well-functioning Airborne ISR Operations center is critical to enable the DoW to achieve their missions, but how can an organization make sure their network and systems will support their no-fail mission? Proactive response and predictive mitigation, with the right equipment and software. That’s why we need you, an experienced Field Service Engineer with an operational mindset who knows what it takes to provide the best capability to our warfighters. 

As a Field Service Engineer on our team, you'll use your experience in support of a mission critical global C2ISR Infrastructure to enable sensor data transport. Under broad direction, you will upgrade and expand network-wide infrastructure, troubleshoot and resolve complex issues, analyze current working infrastructure, and increase security, reliability, and availability for mission-critical systems. 

As a Field Service Engineer, you will influence team members, the customer, and vendors to define, analyze, and provide solutions for the customer’s sensor data transport requirements. Your knowledge will come in handy as you optimize client operations and support modernization. 

That’s why we need you, someone who understands what “No-Fail” means. You operate with extreme ownership and demonstrate full accountability for outcomes, proactively identifying problems, driving solutions, and ensuring completion without reliance on external direction. You take personal responsibility for mission success, team performance, and deliverable quality—owning both successes and failures. Anticipate risks, remove obstacles, and act decisively to close gaps before they impact schedule, cost, or performance. Operate with a “no excuses” mindset while maintaining professional humility and continuous improvement. Elevate team effectiveness by taking initiative beyond assigned responsibilities to support mission objectives. 

Further your career with us as we help the DoW maintain their network and support their critical partners. 

Join us. The world can’t wait. 

 You Have:

• 4+ yrs of experience with network systems supporting customers in a technical environment

• Experience troubleshooting signal flow from sensor to distribution router

• Experience with Military and Commercial satellite communications modems and antenna systems

• Secret clearance

• Bachelor’s degree and 3+ years of experience with systems administration, or 10+ years of experience in systems administration in lieu of a degree

• Secret clearance

• Ability to obtain a DoD 8570.01-M or DoDM 8140.03 Certification such as Security+ Certification within 30 days of start date

Nice If You Have: 

• Experience with network administration or network engineering, including leveraging monitoring, network diagnostic, and network analytics tools, and configuring and installing network devices and services such as routers, switches, firewalls, load balancers, VPN, or QoS 

• Experience with VMWare NSX 

• Experience with developing standard operating procedures (SOPs), quick reference guides, and training materials 

• Experience with root-cause analytic tools to measure article performance, deflection rates, and usage metrics 

• Knowledge of Gem One and KG 

• Knowledge of networking protocols such as IPSEC, HSRP, BGP, OSPF, 802.11, or QoS

• Knowledge of Radio Frequency theory

• Ability to analyze ticket trends and propose knowledge gaps or process improvement 

Clearance:   

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.