About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
You're a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.What you’ll do:
- Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team
- Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
- Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis
- Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary
- Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.
The experience you bring:
- 1-2 years customer facing experience
- Ability to explain technical details to both technical and non-technical audiences
- Basic knowledge of programming and scripting languages, such as Java, React, Groovy, Java Script
- Basic knowledge of Windows and Linux OS
- Basic knowledge of cloud-based software applications, (including installation, administration, and troubleshooting)
- Able to show patience, empathy, and compassion
- Passion for problem solving, continuous learning, and staying up to date on new technology and trends
- Ability to work an on-call rotation
- Boomi platform certifications and/or knowledge
- Windows and Linux OS experience
- Cloud-based software application experience, including installation, administration, and troubleshooting
- Ability to analyze error logs for Java programs, Windows OS, Linux OS
- Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
- Advanced knowledge of performance tuning techniques and tools
- Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
- Understanding of database administration
- Understanding of network fundamentals, including network trace analysis
- API design and development experience
- Thorough understanding of how data is transmitted securely across the network
- NetSuite, Salesforce, Hadoop, Linux system administration
- Knowledge of Postman and OAuth 2.0
- IT Consultant or Software Developer experience
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
Other Jobs from Boomi
Similar Jobs
Senior Staff Software Engineer, Search Experience
Software Development Manager
Software Development Manager
Software Development Manager
Cloud Full Stack / Typescript developer
Senior Cloud Engineer Technical Lead
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 401 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say