Managed Cloud Services Engineer (Remote - UK)

Role Responsibilities:

• Manage and resolve challenging issues for customers of the Boomi Managed Cloud Service.
• Responsible for providing telephone/email/chat and remote diagnostic technical support of the Boomi Managed Cloud Service.
• Respond to customer technical problems/issues related to hardware, software and networking.  
• Recreate, identify and provide input on unique or recurring customer problems. 
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. 
• Document problems in the support solution database for diagnostics and solution implementation.
• Responsible for monitoring and addressing customer issues to understand their root cause and business impact.

Requirements:

• Minimum of 5 years of relevant experience or equivalent combination of education and work experience in Customer Support or technical customer facing experience
• Intermediate to advanced experience with the Linux operating system (RHEL preferred).  High comfort with administering operating system environments at the command level.
• Real world experience managing large scale, enterprise level cloud environments using Experience with AWS [ Amazon Web Services ], Microsoft Azure, Google Cloud Platform Cloud.  
• Experience monitoring production application systems, performance optimization, root cause analysis, and advanced troubleshooting.
• Fundamental understanding of Computer Architectures, Cloud-based technologies, virtual computing and networking fundamentals (TCP/IP, SSH, NFS or NetApp) 
• Experience supporting production Java runtimes (JVMs).
• Available for shift coverage rotation to support Global customer
• Existing SC level of UK National Security Clearance or be willing to undergo security screening to obtain SC level clearance
• Strong written and verbal communication skills

Desirable Requirements:

• Experience with Java testing tools (e.g. JMeter, JMX) and monitoring applications (e.g. DataDog or Zabbix or Wavefront)
• Experience with managing enterprise application such as cloud-based Enterprise Messaging Applications (Solace, SQS) Managed File Transfer (MFT) solutions (Thru or GoAnywhere), relational databases (MySQL, Postgres or Aurora DB), cloud based or virtual based Secure File Transfer Protocol (SFTP) solutions.
• Experience with Kubernetes and/or other similar containerized services.
• Boomi AtomSphere Certified
• Experience with Agile and Kanban Processes
• Bachelor’s Degree in Systems Engineering, Network Engineering, Computer Engineering, Computer Science, Information Technology or similar discipline

Application closing date:  23 June 2024

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