Senior Product Data Analyst

Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. 

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

Our Vision 

Be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services.

Our Values

• People first: We empower and elevate the service provider, the consumer, and their communities.
• Act like an owner: We take responsibility for our actions and their results.
• Work as a team: We collaborate and care about the success of our team and others.
• Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity. 

Interested in joining us? Read on for more.

Due to our explosive growth and global expansion, we are looking for an experienced Senior Product Data Analyst, who has strong numerical and analytical skills, but also an understanding of business metrics and a commercial mindset. At this position, you will analyze millions of transactions and data points recorded on our clients all around the world. You will have the opportunity to work in an agile environment with Scrum Teams.   

Your responsibilities

• Drive insights: Understand funnels, ecosystems, user behaviors, and long-term trends in the adoption of our products to identify opportunities for step-changes of specific customer segments.
• Metric Definition: Define and analyze key metrics that reflect the success of products and allow us to monitor the health of product adoption in the markets we serve.
• Growth Opportunities: Identify growth opportunities, remove barriers for product adoption, retention, engagement, and/or monetization by quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our merchants and consumers interact with Booksy products.
• Reporting: Prepare, monitor and adjust reports and reporting tools to best contribute to Product Team results.
• Collaboration: Cooperate with Product Teams to support them in their product related decisions based on data.
• Process automation: Lead efforts to automate data management and reporting processes, working closely with Business Intelligence Analysts and Data Engineers to enhance efficiency.
• Ownership: Take ownership of the more complex business challenges, owning them end to end with minimal levels of support.
• Collaboration with stakeholders: Consulting with senior stakeholders across the organisation to understand their business needs and determine the best data / analytics approach delivering value from our data in a clear and actionable manner.
• Co-responsible for driving the development of the domain, managing and mentoring less experienced analysts, and ensuring the quality and timely delivery of their outputs.

• Experience: 4+ years of experience in an analytical role dealing with large volumes of data.
• Data Skills: 4+ years of experience working with databases and excellent knowledge of SQL (BigQuery would be an asset) to create complex queries and analyses.
• Product Optimization: 4+ years experience with product optimization or growth work i.e. product A/B testing, funnel/website optimization, conversion analysis, events monitoring. 
• Collaboration: Ability to collaborate and communicate effectively within the team, with internal stakeholders i.e. product managers, engineers, UX designers, data engineers.
• Mobile App Experience: 2+ years experience as an analyst in the mobile application environment.
• Data-Driven Insights: Proven experience in providing insights and recommendations based on data analysis.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex findings to both technical and non-technical audiences.
• Data Visualization: Familiarity with data visualization tools like PowerBI, Looker, Tableau, QlikView, or others.
• Educational Background: A higher degree in statistics, mathematics, or another technical field.
• Language Skills: Proficiency in spoken and written English.