Senior Product Manager (AI Trip Planner)

This role is based in Amsterdam

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

Role Description

Our mission is to become the #1 travel app in the world. To be the #1 travel app, we need to be “top of mind” for travelers from the time they start dreaming & planning for their trip, all the way till their trip is complete. We interact with millions of customers everyday via the app, and given that we are “in the hands & pockets” of our customers at all times, we have a massive opportunity to maximize user value from the app and use this to build trust and drive loyalty with them. 

As the App Core Experience track, our focus is to significantly improve the overall customer experience and hence drive meaningful engagement with our app - whether it is someone who has opened the app for the first time, or in between their trip planning experience, we want to provide user value for the most important needs that our users have today. One of the products driving this is the AI Trip Planner. 

As a Senior Product Manager, you will own the strategy & drive the execution of delivering value to our travelers as they interact with the AI Trip Planner product to plan and prepare for their trip. You will do this with a talented multidisciplinary development team, whilst partnering with key stakeholders across the company. 

This is a unique opportunity where you get to help millions of customers to plan their next trip to experience the world.

Key Job Responsibilities and Duties

• Setting & owning the long term product vision & strategy for your scope 
• Deliver a well prioritized short/mid-term execution plan to get there by collaborating with experienced UX, tech and insights counterparts
• Maintain a pulse on the emerging user trends as travel recovers, by assessing user segments & trends on the app so that we always deliver the most value to the most meaningful customer segment
• Regularly communicate product performance with senior stakeholders
• Regularly evangelize your product vision & strategy with peers & senior stakeholders to identify meaningful synergies with other product teams in the company 
• Define and land a strong engagement model with key stakeholders in the company, within and outside your department

Role Qualifications and Requirements

• Extensive experience in building customer centric products as a Senior Product Manager
• Fluency in articulating product vision & strategy and communicating across different hierarchies of stakeholders
• Demonstrated experience identifying & navigating through complex stakeholder management scenarios across different business units
• Strong affinity with AI technologies & experience developing products across web & app platforms
• Data savviness & demonstrated ability to develop experimentation strategies
• An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.
• Excellent communication, collaboration, and influencing skills with senior management
• Team player with a bottom-up ideation process 
• Ability to see the big picture, without losing sight of the product details
• Fluent in the English language both spoken and written.
  
  

Benefits & Perks: Global Impact, Personal Relevance

• Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
• A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
• Commuting allowance and bike reimbursement scheme
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
• Free access to online learning platforms, development and mentorship programs
• Global Employee Assistance Program, free Headspace membership

DEI: Diversity, Equity and Inclusion at Booking.com

Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone.”

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.

Career Development Opportunities

• Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
• Unlimited access to online learning platforms: Udemy, Coursera, LinkedIn learning, O'reilly